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Autumn 2022 Journal Issue 12

CX Lounge Report 22.11.22

Financial Services focus group report no.4 (2022 series)

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Financial Services FG report 5

Journal issue 11

Journal issue 4

Journal issue 10

Journal issue 3

Journal issue 9

Journal issue 2

Journal issue 8

Journal issue 1

Journal issue 7

Journal issue 6

Programme Guide 2023

Journal issue 5

Birmingham Conference slides 

Programme Guide 2023 Linkedin Version

Brochure 2023

Journal Issue 16

Journal issue 13 Feb 2023

Focus Group Report - vulnerability across sectors 2020-2021

Journal issue 14

Journal issue 15

Public speaking slides

London Conference Slides 2024

C&Re Slides 2024

Complaints Training Module 2
Complaints Training Module 1
Fraud & Scams May 2024
Vulnerability Week UK 2024: Barriers faced by your customers in prison
Vulnerability Week UK 2024: DOES TAILORED SIGNPOSTING DRIVE BETTER OUTCOMES?
Vulnerability Week UK 2024: NatWest’s Inclusive Design Panel
Vulnerability Week UK 2024: Helping customers to access unclaimed benefits
Vulnerability Week UK 2024: Economic Abuse and Proactive Responses
Vulnerability Week UK 2024: An Introduction to the Deaf Community and British Sign Language

Manchester Regional Gathering

Vulnerability Week UK 2024: Money and Mental Health
Special Interest Group '24: Collections & Recoveries
Manchester Regional Gathering July '24

Journal Issue 17

Special Interest Group: Collections & Recoveries - 8th October '24 - IE Hub Presentation
Vulnerability Week UK 2024: Vulnerability Summit MASTER SLIDES FINAL

Special Interest Group: Collections & Recoveries - 10th September '24 - Money & Mental Health’s Presentation

Special Interest Group: Collections & Recoveries - 10th September '24 - GamCare’s Presentation
Edinburgh Regional Gathering Sept '24
Regulator's Room with Ofgem Oct '24
Conference & Awards Ceremony 2024
Special Interest Group: Collections & Recoveries - 8th October '24 - National Support Network’s Presentation
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