Collaboration Journals

Collaboration Journals are published each month and provide insights into a range of topical subjects.

Each edition features exclusive content from our monthly webinar series, including presentations, findings and summaries of discussion outcomes.

There is also additional exclusive content in the form of expert guest columnists, guidance, interviews, data insights, case studies and consumer issues highlighted in the media.

Content of Journals

Our Journals cover a range of subjects that help support our drive of cross-sector collaboration. Our expert contributors help share ideas and insights in areas that help shape our members' approach to improving services for consumers and the framework of support offered to employees.

Guidance

Regulations

Consumer Insights

Thought-Leadership

Case Studies

Success Stories

Interviews

Surveys/Polls

News

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Industry Experts

Business Leaders

Consultants

Think Tanks

Regulators

Ombudsman

Government Bodies

Consumer Experts

Academics

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Journals

 

Issue 5 - December 2020

 

This edition features guidance from Money Advice Trust on the use of data to capture outcomes for vulnerable customers. There is a look at the journey towards fairness in debt from the Government Debt Management Function. A Report into the Banking Sector and Service Quality Indicators from the Competition and Markets Authority plus expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.

Available to Members Only

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Issue 4 - November 2020

 

This edition features an industry case study from giffgaff as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.

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Issue 3 - October 2020

 

This edition features an industry case study from QASSS as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.

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Issue 2 - September 2020

 

This edition features industry case studies from Yorkshire Building Society and Ombudsman Services as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.

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Issue 1 - August 2020

 

This edition features industry case studies from Aviva and Shell Energy as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.

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