Collaboration Journals
Collaboration Journals are published each month and provide insights into a range of topical subjects.
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Each edition features exclusive content from our monthly webinar series, including presentations, findings and summaries of discussion outcomes.
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There is also additional exclusive content in the form of expert guest columnists, guidance, interviews, data insights, case studies and consumer issues highlighted in the media.
Content of Journals
Our Journals cover a range of subjects that help support our drive of cross-sector collaboration. Our expert contributors help share ideas and insights in areas that help shape our members' approach to improving services for consumers and the framework of support offered to employees.
Guidance
Regulations
Consumer Insights
Thought-Leadership
Case Studies
Success Stories
Interviews
Surveys/Polls
News
Industry Experts
Business Leaders
Consultants
Think Tanks
Regulators
Ombudsman
Government Bodies
Consumer Experts
Academics
Journals
Issue 5 - December 2020
This edition features guidance from Money Advice Trust on the use of data to capture outcomes for vulnerable customers. There is a look at the journey towards fairness in debt from the Government Debt Management Function. A Report into the Banking Sector and Service Quality Indicators from the Competition and Markets Authority plus expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.
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Available to Members Only
Issue 4 - November 2020
This edition features an industry case study from giffgaff as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.
Issue 3 - October 2020
This edition features an industry case study from QASSS as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.
Issue 2 - September 2020
This edition features industry case studies from Yorkshire Building Society and Ombudsman Services as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.
Issue 1 - August 2020
This edition features industry case studies from Aviva and Shell Energy as well as expert guidance, thought-leadership and market insight from leading industry influencers from across sectors.