The Collaboration Network provides a range of services and exclusive content for its members. We foster a collaborative approach to tackling crucial subjects that impact customer engagement and loyalty, as well as to help raise standards in the support provided to employees within the framework of work culture.
Our members lead the way in their respective sectors in their pursuit to raise standards in customer support.
We help them to achieve this through our member services and unique approach to collaboration.
Improving outcomes through more effective resolution
Ensuring understanding and adherence to regulations
Improve customer service standards and processes
Creating a framework of support
Understanding situational vulnerability and resilience
Understanding how your culture impacts behaviour & performance
Our bi-annual conferences and special interest groups bring members together to collaborate via a series of keynote talks, presentations, panel discussions, workshops, Q&As and networking sessions.
Our monthly webinars bring
members together via a digital platform to collaborate via keynote speakers, presentations, consumer insights and the latest news from the media on issues impacting customers and regulation.
Our monthly Journals detail exclusive content and findings from our webinars and conferences. There's also guest columns, advice and guidance from experts, data insights, industry news and interviews.
We actively promote and encourage collaboration through networking and shared ideas in best practice. Whether at our conferences, through our exclusive app or through webinars; we provide members a platform to engage with their industry peers.