The Collaboration Network provides a range of services and exclusive content for its members. We foster a collaborative approach to tackling crucial subjects that impact customer engagement and loyalty, as well as to help raise standards in the support provided to employees within the framework of work culture.

Our members lead the way in their respective sectors in their pursuit to raise standards in customer support.

We help them to achieve this through our member services and unique approach to collaboration. 

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Improving outcomes through more effective resolution

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Members' App

Ensuring understanding and adherence to regulations

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Improve customer service standards and processes

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Creating a framework of support
for people

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Understanding situational vulnerability and resilience

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Understanding how your culture impacts behaviour & performance



Our bi-annual conferences and special interest groups bring members together to collaborate via a series of keynote talks, presentations, panel discussions, workshops, Q&As and networking sessions. 



Our monthly webinars bring

members together via a digital platform to collaborate via keynote speakers, presentations, consumer insights and the latest news from the media on issues impacting customers and regulation. 



Our monthly Journals detail exclusive content and findings from our webinars and conferences. There's also guest columns, advice and guidance from experts, data insights, industry news and interviews. 

Support Group


Our expert training consultants can help elevate an organisation's approach towards raising standards in customer care and the framework of support offered to employees. 

Social Gathering


We actively promote and encourage collaboration through networking and shared ideas in best practice. Whether at our conferences, through our exclusive app or through webinars; we provide members a platform to engage with their industry peers.