Supporting Cross-Sector Collaboration
The Collaboration Network was founded in 2020, during a highly uncertain period in which closer collaboration between parties from across all markets was more important than ever in the pursuit of higher levels of support for consumers and employees.
Our network is an inclusive and dynamic community for professionals who work together to improve business practices and to raise the level of support for their customers and employees, with representation from across all sectors. We support and promote collaboration between regulated and non-regulated companies, not-for-profits, public sectors bodies, regulators, ombudsman, Government departments and consumer rights advocates.
Through our exclusive services and our panel of expert consultants, members benefit from up-to-date guidance and insight into best practice across a range of crucial topics and on-the-pulse issues.
Whether it's complaint handling, regulatory compliance, service recovery, behavioural risk, situational vulnerability or operational strategy; we help you stay ahead of your sector.
We're proud to have members share our vision to collectively raise the standards of customer and employee care.
Our network provides its members with a unique look at consumer and market insights.
We deliever a framework of support for member
organisations, customers and employees.
We capture and create exclusive content that helps inform decisions that drive best practice.
When it comes to collaboration, we start with the highly experienced people within the team itself. Our team is comprised of highly experienced and knowledgeable experts who have built credible reputations across a range of sectors. Our collective expertise covers key areas of consumer rights, customer care, vulnerability, complaint handling and mental health support.