The Collaboration Network was founded in 2020, during a highly uncertain period in which closer collaboration between parties from across all markets was more important than ever in the pursuit of higher levels of support for consumers and employees.

 

Our network is an inclusive and dynamic community for professionals who work together to improve business practices and to raise the level of support for their customers and employees, with representation from across all sectors. We support and promote collaboration between regulated and non-regulated companies, not-for-profits, public sectors bodies, regulators, ombudsman, Government departments and consumer rights advocates.

 

Through our exclusive services and our panel of expert consultants, members benefit from up-to-date guidance and insight into best practice across a range of crucial topics and on-the-pulse issues.

 

Whether it's complaint handling, regulatory compliance, service recovery, behavioural risk, situational vulnerability or operational strategy; we help you stay ahead of your sector.

 

We're proud to have members share our vision to collectively raise the standards of customer and employee care.