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Our Partners

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About Aptean

Aptean Respond

What could you achieve with Aptean Respond? 

  • Proactive risk management: Identify process, product, and service weaknesses, including potential regulatory breaches, and nip them in the bud

  • Continuous improvement: Assess individual complaints handlers' performance on an ongoing basis, and pinpoint where they need support or further training

  • Superior customer experience: Reduce complaints by addressing their most common causes, and provide a fair, transparent process that leads to satisfying resolutions in less time

  • A golden source of truth: A definitive, accurate, easy-to-access central repository for all complaints data across the firm. No more silos, gaps, or duplication

  • Operational efficiency: Smart data capture, automated workflows, and one-click reporting slash manual labour, bake in compliance, and simplify evidencing and audit


Clients report Aptean Respond reduced resolution time by 9 days, with a 75% decrease in active complaints and 92.3% fewer FOS referrals.

At Aptean, Our mission is to solve tomorrow’s unique challenges today with unrivalled, purpose-built software and superior customer experiences from people who care.


Aptean is one of the world’s leading providers of industry-specific software, enabling our customers to be Ready for What’s Next, Now®.

The Complaints Coffee Club

Download the 2022 Complaints Coffee Club Insights Booklet

For more information get in touch direct with our partners at Aptean

Aptean are proud sponsors of

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