What could you achieve with Aptean Respond? 

• Proactive risk management: Identify process, product, and service weaknesses, including potential regulatory breaches, and nip them in the bud

• Continuous improvement: Assess individual complaints handlers' performance on an ongoing basis, and pinpoint where they need support or further training

• Superior customer experience: Reduce complaints by addressing their most common causes, and provide a fair, transparent process that leads to satisfying resolutions in less time

• A golden source of truth: A definitive, accurate, easy-to-access central repository for all complaints data across the firm. No more silos, gaps, or duplication

• Operational efficiency: Smart data capture, automated workflows, and one-click reporting slash manual labour, bake in compliance, and simplify evidencing and audit

 

Clients report Aptean Respond reduced resolution time by 9 days, with a 75% decrease in active complaints and 92.3% fewer FOS referrals.