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Our Partners

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About Aptean

Aptean Respond

What could you achieve with Aptean Respond? 

Our complaints management system provides a comprehensive platform for improving customer interactions, accelerating case resolution and generating actionable insights on how your organisation can do better:

  • Increase efficiency, consistency and speed in complaint response

  • Identify and support vulnerable customers

  • Get to the root cause of customer complaints, spot trends and correct the underlying issues

  • Streamline employee training and improve compliance with a step-by-step path to follow

  • Comply with regulatory demands through included templates, timelines and reporting features

  • Identify and direct training to low performers and reward and better deploy high-performing employees

At Aptean, Our mission is to solve tomorrow’s unique challenges today with unrivalled, purpose-built software and superior customer experiences from people who care.


Aptean is one of the world’s leading providers of industry-specific software, enabling our customers to be Ready for What’s Next, Now®.

The Complaints Coffee Club

Download the 2022 Complaints Coffee Club Insights Booklet

For more information get in touch direct with our partners at Aptean

Aptean are proud sponsors of

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