Collaboration Network Awards
2025
Exclusive to Collaboration Network Members | Free to Enter
Celebrating Excellence in Collaboration and Innovation
At the Collaboration Network Awards 2025, we recognise and celebrate the remarkable achievements of organisations and individuals who are making a real impact.
Whether through outstanding customer service, innovative complaint handling, or pioneering work in supporting vulnerable customers, these awards honour those who go above and beyond to drive positive change.
As collaboration lies at the heart of success, these awards are more than just a recognition of excellence—they are a platform to share best practices, inspire innovation, and showcase the incredible work being done across industries.
Each category highlights the transformative power of teamwork, innovation, and dedication to customer experience, service improvement, and ethical business practices.
Recognising Member Success
This year, we have streamlined the entry process, making it easier than ever to take part.
With all categories displayed in one place, you can explore the awards that best align with your achievements. Simply hover over each award to view a brief description, select your category, and submit your entry with ease.
Being shortlisted is a fantastic opportunity to gain recognition within the Collaboration Network community and beyond. Finalists will be invited to present their work to an expert judging panel, and winners will be announced at our prestigious Annual Conference & Awards Ceremony on 2 October 2025 at the Royal Leonardo Hotel Tower Bridge, London.
So, if your organisation has led the way in innovation, transformed the customer experience, or demonstrated exceptional commitment to ethical practices, this is your moment to shine. Browse the categories below, start your entry, and join us in celebrating the power of collaboration and excellence!
The 2025 Award Categories
This award celebrates organisations that have mastered the art of turning complaints into opportunities for growth.
Whether it’s reducing volumes, addressing root causes, or enhancing customer satisfaction, this category is for those who treat complaints as a chance to listen, learn, and transform.
Show us how your approach has made customers feel heard and valued while delivering measurable outcomes.
From innovative systems to empathetic engagement, your efforts deserve to be celebrated for setting a new standard in complaints resolution.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Innovation meets transformation in this category, honouring organisations that have reimagined the complaints journey.
We’re looking for bold initiatives that challenge the status quo and deliver exceptional results.
Have you revolutionised your processes, introduced cutting-edge technology, or built a culture that empowers staff to handle complaints with agility and empathy?
Share your story of transformation and inspire others with your journey of turning challenges into game-changing solutions.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
This award is all about celebrating the heartbeat of every great complaints process – the team.
It’s for the groups that collaborate, innovate, and deliver results that go beyond expectations.
From high-pressure scenarios to moments of incredible empathy, we want to hear how your team’s passion and commitment have made a difference.
Let’s shine a light on the power of teamwork and showcase the magic that happens when a team works seamlessly to deliver exceptional outcomes.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go-to font for titles, paragraphs & more.
How to Participate
Key Dates
-
Entries Open: March 2025
-
Submission Deadline: 2 May 2025
-
Shortlist Announcement: 2 June 2025
-
Judging Q&A Sessions: July & August 2025
-
Awards Ceremony: 2 October 2025
Judging Process
Our panel of industry experts will assess each entry based on innovation, impact, and execution.
To ensure fairness:
✔ Judges will not assess categories where their organisation is competing.
✔ Scores will be based on pre-defined criteria.
Our Judges
Restorative Yoga
Restorative yoga focuses on holding passive poses for extended periods, promoting relaxation and reducing stress by engaging the parasympathetic nervous system.
Duration: 45 minutes
