Collaboration Network
Attending the Awards Ceremony
2026
What you need to know!
You've booked your place, and you're ready to be part of the evening's celebrations. Here's some crucial information you need to know!
The Collaboration Network Awards Ceremony 2026 takes place at the Eastside Rooms in Birmingham, for a night of recognition, celebration and entertainment. This prestigious event honours the outstanding achievements of individuals and organisations who are making a real difference for consumers across the UK. From exceptional customer service and innovative complaint handling to groundbreaking support for vulnerable customers, the awards shine a spotlight on those driving meaningful, positive change.
What's the Date & Timings of the Awards
25th November 2026
17.30 - Red Carpet Arrival
01.00 - Close of Evening
(Full running oder below)
Where is the Awards Taking Place?
The Eastside Rooms
Woodcock St
Birmingham B7 4BL
Nearest Parking:
Millennium Point Multi-Storey Car Park
Howe St, Birmingham B4 7AP
Nearest Stations:
Birmingham New Street - 19 minute walk
Birmingham Snow Street - 18 minutes walk
Birmingham Moor Street - 15 minutes walk
What's the Dress Code?
The dress code for the Awards Ceremony is black tie, but feel free to add an injection of colour however you choose!
Feel free to aim for 'Fabulous'!
Hotel Accomodation
Birmingham City Centre offers a range of accomodation options. However, if you would like to take advantage of the discounted rate offered by the venue hotel, you can access this below:
Aloft by Marriott Birmingham Eastside for 174.00 GBP per night - Last Day to Book Wednesday, 28 October, 2026
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What's the Running Order of the Awards?
17.30 - Red Carpet Arrival | Welcome drinks & Networking in foyer
18.30 - Guests invited to take their seats
18.50 - Welcome to the 2026 Awards Ceremony
19.00 - Starter & Main Course Served
20.15 - Opening of Awards Ceremony 2026 with host Ria Lina
20.25 - Address from our Charity Partner, Alzheimer’s Society
20.30 - Reflections on 2026, with Guest Speaker, Helen Undy OBE
20.45 - Award Presentation: The Complaints Award
20.50 - Award Presentation: The Culture & Inclusion Award
20.55 - Award Presentation: The Best Colleague Training Initiative Award
21.00 - Award Presentation: The Best use of Customer Insight Award
21.05 - Award Presentation: The Innovation Award
21.10 - Award Presentation: The Contact Centre of the Year Award
21.15 - Dessert & Coffee Served
21.45 - Comedy with Ria Lina
22.00 - Award Presentation: The Collaboration Award
22.05 - Award Presentation: The Vulnerability – Identification Award
22.10 - Award Presentation: The Vulnerability – Accessibility & Inclusion Award
22.15 - Award Presentation: The Vulnerability Special Project Award
22.20 - Award Presentation: The Best Vulnerability Team Award
22.25 - Award Presentation: The Best Team Award
22.30 - Award Presentation: The Complaints Champion of the Year Award
22.35 - Award Presentation: The CX Champion of the Year Award
22.40 - Award Presentation: The Vulnerability Champion of the Year Award
22.45 - Award Presentation: Overall Winner Award 2026
22.50 - Award Presentation: Special Recognition Awards
22.55 - Award Presentation: Best New Member Organisation of the Year Award 2026
22.00 - Award Presentation: Best Member Organisation of the Year Award 2026
23.05 - Award Presentation: Collaboration Network Member of the Year Award 2026
23.10 - DJ plays | Networking Drinks and Dancing
01.00 - Close of Awards Ceremony - Carriages
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* Running order & timings subject to change
Menu options
Guests at the Awards Ceremony will be able to select their evening meal from the below options:
Starters
DUCK AND APRICOT TERRINE
Pressed duck and apricot terrine, confit fig chutney, sourdough toast (GF) (DF)
ARTICHOKE SOUP
Jerusalem artichoke soup, truffle oil (VE) (GF) (DF)
Mains
DUO OF CHICKEN
Duo of chicken, chicken and croquette, confit breast, thyme roasted fondant potato, braised carrots and leeks, jus (GF) (DF)
MUSHROOM PITHIVIER
Wild mushroom, celeriac and spinach pithivier, pickled mushrooms, tarragon sauce, fondant potato (VE) (GF) (DF)
Desserts
CHEESECAKE
New York-style cheesecake, butterscotch sauce, honeycomb-style shards (VE) (GF) (DF)
CHOCOLATE TART
Mango and dark chocolate tart, passion fruit and mango compote (VE) (GF) (DF)
Tea & Coffee
Awards Host
RIA LINA
Ria Lina has been entertaining both UK and international audiences with her dry wit and social commentary comedy songs for over 10 years. Her charm and intelligence allows her to get away with anything from the most audacious routines to subtle wordplay.
Collaboration Network
Awards Ceremony 2026
Drinks Reception
Sponsored by Equiniti
