Our Team

  • Will Archer

    Director & Co-Founder

  • Mark Bailey

    Director & Co-Founder

  • James Walker

    Non-Executive Director

  • Moira Clark

    Non-Executive Director

  • Michael Hill

    Complaint Management

    Ambassador

  • Caroline Wells

    Regulated Markets

    Customer Service Expert

  • Nicola Eaton-Sawford

    Customer Experience

    Ambassador

  • Helen Pettifer

    Customer Vulnerability
    Specialist

  • Sarah Lawrence

    Financial Services

    Complaints Expert

  • Geoff McDonald

    Mental Health 

    Ambassador

  • James Daley

    Financial Ethics

    Champion

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