mycomplaints.ai reinvents complaint management to help organisations handle complex complaints effectively. Built by the team behind iCasework and Useful Feedback, the company leverages over 20 years of industry experience to deliver enterprise-grade tools that drive efficiency, accuracy, and compliance, combined with cutting-edge Generative AI.

 

We provide ready-made complaint management solutions for regulated industries, including financial services, utilities, and the public sector, providing them with the integration, reporting, and intelligence needed to turn complaints into actionable insights.

 

AI-first Complaint Management

 

Our AI-first solution transforms the way you handle complaints, delivering unprecedented efficiency and AI insights. From initial logging to final resolution, our solution supports the entire complaint lifecycle with human-in-the-loop automation.

 

By blending transparent Generative AI with human oversight, the platform assists complaint handling teams in analysing issues, drafting responses, identifying root causes, and suggesting remediation. The result is a faster, more consistent resolution process that maintains the "human touch" by ensuring every AI action is validated by your team.

 

mycomplaints.ai works seamlessly inside MS Teams and is designed to integrate directly with customer service platforms like Salesforce, MS Dynamics, Genesys and AWS Connect, allowing customer data to remain centralized whilst upgrading your complaint-handling capability. We are also continually expanding our portfolio of point-to-point integrations with leading line-of-business systems.

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Key Capabilities:

 

• Transparent and Responsible AI: Analyses and categorises complaints data and drafts summaries, responses, and redress suggestions. Human validation is required for every decision - ensuring fairness, accountability and trust.

• Intelligent Knowledge Integration: Anchors every decision in specific case context by utilising regulatory frameworks, Ombudsman precedents, internal policies, and customer data. This ensures that every step of the resolution journey is accurate, compliant, and personalised.

• Root Cause Analysis: Automatically identifies systemic issues and trends, helping organisations prevent future complaints.

• Regulatory Compliance: Includes pre-built templates, customer journeys and context policies tailored for strict regulatory environments, ensuring you never miss a step.

 

For more information get in touch direct with our partners at mycomplaints.ai

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