Complaints Forum
1st October 2026
BSI Offices, Davy Avenue Knowlhill, Milton Keynes MK5 8PP
BOOKING OPEN
EARLY BIRD* rate for Members £150 | Non-Member rate £595
(Expires 28th August 2026)
Limited Availability
Sponsored by
Hosted by
The Complaints Forum 2026
This October, the Collaboration Network will host the Complaints Forum — a full-day, in-person event dedicated to complaints handling, customer service, and dispute resolution.
Bringing together expertise from across sectors, the Complaints Forum is designed to share best practice, explore real-world case studies, and provide practical insights to help organisations strengthen their approach to complaints.
What to Expect
The programme will include:
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Keynote talks from industry leaders
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Case studies showcasing successful complaints handling strategies
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Panel Discussion & Fireside Conversations
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Ombudsman insights on regulatory and customer perspectives
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Open discussions to share challenges and best practice with peers
Collaboration in Action
The Complaints Forum is delivered in partnership with our partners at Aptean and hosted by BSI.
Speakers from
Markerstudy
South Western Railway
Financial Ombudsman Service
Brainfood
First Central
BSI
Aptean Respond
Dispute Resolution Ombudsman
The Complaints Forum
1st October 2026
BSI, Davy Avenue Knowlhill, Milton Keynes MK5 8PP
Book Your Place
Starts Oct 1
150 British poundsLoading availability...
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Starts Oct 1
595 British poundsLoading availability...
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* Please note:
Member Early Bird rate expires on 28th August 2026, increasing to £195 thereafter. Tickets are transferable but not refundable. We reserve the right to adjust the agenda and content for the day. If you are a Non-Member, you are not eligible for a Member rate. All prices shown exclude VAT.