Complaints Forum
17th November 2025
Live Event
1 Bow Churchyard, London EC4M 9DQ
BOOKING OPEN
FREE for Members | £495 + VAT for Non-Members
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Limited Availability
Sponsored by
Hosted by
The Complaints Forum 2025
This November, the Collaboration Network will host the Complaints Forum — a full-day, in-person event dedicated to complaints handling, customer service, and dispute resolution.
Bringing together expertise from across sectors, the Complaints Forum is designed to share best practice, explore real-world case studies, and provide practical insights to help organisations strengthen their approach to complaints.
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What to Expect
The programme will include:
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Keynote talks from industry leaders
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Case studies showcasing successful complaints handling strategies
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An interactive workshop to develop practical solutions
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Ombudsman insights on regulatory and customer perspectives
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Open discussions to share challenges and best practice with peers
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Collaboration in Action
The Complaints Forum is delivered in partnership with our partners at Aptean and hosted by Shoosmiths.
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Speakers from
HSBC
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Lowell
Dispute Resolution Ombudsman
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Financial Ombudsman Service
Southern Water
My Complaints AI
Ageas
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Legal Ombudsman
Aptean Respond
DHL
The Complaints Forum
17th November 2025
Shoosmiths, 1 Bow Churchyard, City of London,
London, EC4M 9DQ
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How to Book?
The Complaints Forum is open for registration now for both members and non-members of the Collaboration Network
Members
Members of the Collaboration Network are entitled to attend the Complaints Forum for FREE. Tickets will be allocated on a first come, first served basis.
Non-Members
Non-Members of the Collaboration Network are able to book a place at the Complaints Forum for a rate of £495 + VAT per person. If you would like to enquire about becoming a Member ahead of the Complaints Forum to take advantage of the free attendance, get in touch.
* Please note:
Members of the Collaboration Network are entitled to attend the Complaints Forum for FREE. Tickets will be allocated on a first come, first served basis and may be limited to a maximum of 2 per company if the session is oversubscribed.