Our Partners
About EQ
Discover How our Services can Help You
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Resourcing - Swiftly boost your customer-facing capabilities with our hard-to-find resources and highly experienced teams.
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Technology - Take control of your complaints handling operations with our intelligent automation platforms.
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Data Insights - Reveal the hidden insights in your complaints data to help you better understand your customers.
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Bereavement – Simplify complex end-of-life administration to deliver an enhanced customer experience.
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Consultancy - Transform the way you help customers with our practical customer resolution consultants.
At EQ, we help solve complex customer challenges. Through improving the performance of customer service and complaints operations and making bereavement administration as straightforward as possible, we help your business to meet regulatory and customer promises with exceptional results.
Our Specialties
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Customer and complaints resolutions
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Remediation and rectification projects
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Regulatory change and compliance
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Process optimisation and automation
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Operational resilience support
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Customer data analytics and insights
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Transformation and change programmes
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Vulnerable customer support
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The Death Notification Service
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Estate administration services
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Skills and capacity gaps
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Actionable MI and business intelligence
Read our latest white paper for customer service and complaints professionals.
Discover approaches, hints, and tips to:
• Maximise the complaints data you already hold
• Improve the way you gather, analyse and act on customer complaints
• Develop a root cause analysis strategy to benefit the whole business
