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Special Focus Group Series

Collaboration Network Special Focus Groups bring people and organisations together from across sectors to tackle crucial issues that bring about tangible change.

These sessions will cover a range of topics across vertical markets, with sectors that include Energy, Water, Financial Services and Utilities.

Special Focus Groups

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Throughout our series for 2020/2021, we brought together firms, regulators, ombudsman, suppliers and charities to examine the fast-changing landscape of customer vulnerability, complexities for firms and consumers alike brought about by covid, changing consumer behaviours, and key areas that had a severe impact on businesses and their customers, including debt & affordability, pro-active communication, culture and more.

You can request the full report for this series which is available now.

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