Belfast
Housing & Utilities Roadshow Series
12th November 2026
Hosted by
Series Sponsored by
Venue:
Utility Regulator, Millennium House,
Great Victoria Street, Belfast, BT2 7AQ
By Invitation Only
Free to Attend | Limited Places
Housing & Utilities Roadshow:Belfast
The challenges facing customers and communities are increasingly complex — from the cost of living and affordability to debt, communication and access to support. Tackling these issues requires greater collaboration across sectors.
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The Collaboration Network Housing & Utilities Roadshow brings together housing, utilities, local authorities, regulators and the third sector to share insight, explore best practice and identify practical ways to improve outcomes for customers and communities.
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Following the success of our online programme, we're taking the conversation on the road, with our first in-person Roadshow taking place in Belfast on 12 November 2026, hosted by the Utility Regulator and sponsored by Hope 4U.
The day will explore key issues including customer communications, the cost of living, consumer understanding, debt and affordability, collections and recoveries, and more.
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One day. Multiple sectors. A shared goal — better outcomes for customers.
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Belfast Regional Gathering
12th November 2026
Utility Regulator, Millennium House,Great Victoria Street, Belfast, BT2 7AQ
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Schedule: 09.30 - 16.00
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Central Themes for the Belfast Roadshow:
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Customer Vulnerability
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The Cost of Living
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Awareness of Support Schemes
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Customer Communications
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Customer Experience for Energy Customers Across Different Housing Tenures
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Consumer Protection Programme and the role of AI
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Affordability and Debt
FULL AGENDA WILL BE PUBLISHED SOON
FAQS
Below you can find out more about this Roadshow with our FAQs section.
What is the Housing & Utilities Series?
The Housing & Utilities series has operated as an online focus group that combines housing, energy, water, local authorities, the third sector, plus others, to collaborate on challenges impacting customers across communities, in particular, those vulnerable to a range of issues. And now, we're bringing the series on the road around the UK.
Who is elegable to attend?
Priority for attendance will initially ring-fenced to key stakeholders to the hosting region, and those who will be able to add valuable persepctives and inights into overcoming the challenges we have identified. This event will be by invitation only, secondary priority issued to Collaboration Network Members outside of the host region.
What topics will be covered?
This series examines challenges faced by many people across communities, and how organisations can better provide support. Whether that be affordability, awareness of support schemes, communication and engagement, or complex issues that need greater consideration.
Where is it taking place?
This Housing & Utilities Roadshow is taking place in Belfast, hosted by the Utility Regulator at their office at Millenium House.
Who will be in attendance?
The primary audience will be customer focused professionals from housing, utilities, local government, the third sector, plus guests who will be able to add valuable insights into the conversations that can help make a difference and shape positive outcomes.
Is their a cost to attend?
This event is free to attend for invitees, with hospitality provided throughout the day, including tea/coffe and a lunch.
How to Book?
This event by invitation only. If you would like to apply to attend, please use the submission form below.
Apply to Attend
* This event is for members of the Collaboration Network only, with no more than two places from any one organisation. This event has capped capacity, and as such, membership will not guarantee a place once capacity has been reached. Tickets will be allocated on a first-come basis. The agenda for the event is subject to change, and speakers may be replaced owing to factors beyond our control.