Member Newsletter
Summer 2026
Welcome to your Summer 2026 Newsletter.
Below, you can explore the exciting new sessions coming up in our programme (and catch up on any you may have missed), read thought-leadership content, discover key updates, and ​get the chance to get up close and personal with a fellow Member in our Meet the Member feature.
On Friday 12th June, more than 140 Members of Collaboration Network took part in our annual fundraising Charity Walk in aid of Alzheimer's Society.
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Walks took place acroos 8 regions - including Kent, London, Dorset, Powys, Derbyshire, Yorkshire, Glasgow, and Belfast.
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Owing to the efforts of all involved, we have been able to raise a staggering £25,000 to help those in the UK affected by dementia! Thank you to all who took part and donated.
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National Charity Walk for Alzheimer's Society
New
Meet the Member
With Sinead Dynan, Utility Regulator
In the latest edition of our Meet the Member series, Will Archer sits down with Sian Dynan from the Utility Regulator to learn more about how she entered into consumer support services, what issues are impacting the Utility Regulator, and how the regulators collaborate on a range of themes that impact UK consumers.
Master Class Series
Members of Collaboration Network can access a video library of more than 174 episodes (and growing). With the ability to filter content by subject, sector, and format, you can access case studies, keynotes, and panel discussions covering topics that include vulnerability, complaints handling, CX, regulation, compliance, learning & development, and more.
You Asked / We Did...
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Our Comms can be a little too much. Here's what we have done about it.
We want to make sure you don't miss out on anything that is going on within the Network. But as we run so many interesting sessions and events, we understand, this means a lot of emails and can get overwhelming! We realise that some people want all of the emails, some don't want any and some want only what is relevant and of interest. So now, at the bottom of every email we sent out, you can personalise what emails you get from us. We also have started sending out a Friday Digest, a shorter email with what's coming up in the week ahead so if you don't want individual session emails, you still won't miss out! We understand that all of our members interact with the Network in a different way so by giving you the choice, we hope to enhance your experience in a way that means you engage with us however you want to. All of our sessions will still be on CN-X and so you can also plan you week/month ahead of time.
2. You wanted more complaints focused sessions
A few of our members have asked for more sessions about complaints. So, we are hosting 'Complaints Revisited' on 22nd July. This is a full day of 4 online sessions with speakers from DWF Law, Next, Wise and the Ombudsman (Legal, Financial and The Ombuds Group) discussing all things complaints. You can register for these sessions via CN-X.
Following on from this, we are hosting our 'Complaints Forum' In person event on 1st October at BSI in Milton Keynes. The day will consist of sessions that will include case studies, a panel discussion, workshop, fireside leadership in complaints and an opportunity to network with your peers throughout the day. Registration is now open
3. Personal Development
As the Network is truly member led, our members are the core. We want to offer opportunities not just to share best practice, discuss challenges seeing with in your sector and regulatory updates, we want to offer opportunities for personal development too. On 16th July, the wonderful Moira Clark is hosting an exclusive in-person training workshop on public speaking and presenting - how to find your voice and present with confidence, power and influence. You can find more information here
In addition to this, after more feedback for more personal development opportunities, we are hosting a special webinar on 14th July about Imposter syndrome - see more information here