
Member Newsletter
Autumn 2025
Welcome to your Autumn 2025 Newsletter. Below you can learn about exciting new sessions coming up within our programme (as well as watch back sessions you may have missed), read thought-leadership articles with a particular focus on the role of AI in complaint management, view the new faces within the Collaboration Network Team, and for the first time, get up close and personal with a fellow Member, with the first in a our new series of Meet the Member!
New
Meet the Member
With Mollie Moore & Ash Roberts.
In the first of the new Meet the Member Series, Mollie Moore meets with Ash Roberts of Pension Insurance Corporation to learn more about his role, focus areas, learning opportunities, and the impact the Network has made on both himself and colleagues.
Did You Know..?
Our network is full of opportunities to learn, connect, and get involved — here are just a few things you might not know:
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We host over 100 masterclasses across a wide range of topics — there’s something for everyone.
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Each year, we dedicate a full week to Vulnerability, shining a spotlight on openness and connection in the workplace.
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Our sessions are led by Members, so if there’s a topic you’d love to see covered (or one you’d like to lead yourself), let us know.
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We host around 14 in-person events each year, bringing our community together for learning and networking.
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Most of our sessions are recorded, so you can catch up anytime that suits you.
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If your organisation has a Premium Membership, that means everyone in your company can become a member.
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We’re now a community of over 2,300 individual members (and growing).
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We’re always up for a chat, so feel free to reach out if you’d like to connect or learn more.
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Join our monthly Drop-In sessions to discover more about the network and ask any questions you may have.
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The Network is a space for open discussion — there’s no judgement, just a community of people keen to learn, share, and bounce ideas off one another.
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You can now pay monthly, making it easier than ever to get involved and make the most of your membership.
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Every year we host our annual Collaboration Network Awards, which is free to enter and celebrates excellence across a range of topics — including Complaints, Vulnerability, Customer Experience (CX), and more.
Whether you’re new to the Network or have been with us for a while, there’s always something new to explore and get involved in.



