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Special Focus Group Series
Report 20/21

The Collaboration Network Special Focus Groups Series Report is the accumulated learnings of 10 months of discussions, collaboration and insight from multiple markets on the subject of the impact on businesses and their vulnerable customers following the Covid-19 global pandemic.


This brought together people and organisations from across sectors, including regulated firms, regulators, ombudsman, consultants, suppliers and charities to tackle the emerging complexities faced by people in vulnerable situations. 

Special Focus Group Series Report on Vulnerability Across Sectors - 20_21.jpg
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