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What are the Benefits to Being a Member?

Membership of the Collaboration Network provides a wealth of benefits that afford genuine value and ROI. Members are able to access exclusive content, presentations and insights from our network of industry experts. This helps to shape the approach to raising standards across business practices, including customer engagement, service recovery, mental health support, regulatory compliance, vulnerability plus more.


As a network that is built upon the principle of collaboration, members become part of a market-wide initiative to collectively raise standards.


Our exclusive members’ benefits include:

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Held twice a year with keynote speakers, panel discussions and networking hospitality

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Member App

Exclusive to members, our Collaboration App brings members closer together

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Exclusive for members. Released each month with columnists, insights, guidance and news

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Special Groups

Run by members covering Complaints, Vulnerability and Customer Experience

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Exclusive for members, held monthly with guest contributors, insights, news and guidance

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Access the members' network for peer-to-peer learning and discussions for cross-sector collaboration

Member Profiles & Services

The Collaboration Network attracts members from across sectors who typically fall into one of three categories: those who  join us to learn, those who join us to measure and manage change within their organisation and those who excel in their field and lead the way in best practice to share with others. Whilst our events and initiatives are open to all members* certain sessions are more aligned to these different member types.


Members who are excelling in their field of speciality and are championing progress within their organisation and beyond.

Measure & Manage

Members who are responsible for measuring performances to identify gaps and manage continuous improvement delivery.


Members who are relatively new to their roles or sector who are keen to learn and develop their knowledge.

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