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Collaboration Conference

The Collaboration Conference is a bi-annual event held in London that unites

organisations from across sectors.

 

Through thought-provoking and on-the-pulse presentations, keynote speaking sessions and panel discussions, our members keep ahead of their industry and collaborate on issues that raise standards in the treatment of consumers and the support offered to employees.

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Structure of Conferences 

Our conferences benefit from engaging agendas structured to provide learning, open discussions and networking. Members appreciate and enjoy the opportunity to network with industry peers and to share ideas that can improve practices. 

Agenda Items

Presentations

Talks

Discussions

Training

Data Insights

Workshops

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In Attendance

Corporations

Public Sector

Charities

Regulators

Ombudsman

Government

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Networking

Arrival Tea/Coffee

Lunch

Break Outs

Drinks Reception

What Topics are Covered? 

Each conference is different, with intriguing talks from a range of expert contributors. We cover a range of issues that have huge impact on consumers, employees, businesses and the framework of regulation.

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Complaint Handling

Improving outcomes through more effective resolution

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Compliance

Ensuring understanding and adherence to regulations

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Customer Service

Improve customer service standards and processes

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Mental Health

Creating a framework of support
for people

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Vulnerability

Understanding situational vulnerability and resilience

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Behavioural Risk

Understanding how your culture impacts behaviour & performance

Conference Feedback

"One of the most engaging, illuminating and thought provoking events I have attended in a while."

Duncan McCombie,

CEO, YES Energy Solutions

"Was an incredible event. One of the best conferences I have attended in a long time! All down to (in no particular order) fantastic organisation, great presenters, good variety of topics, stunning venue and engaged audience."

Caroline Falkingham,

Complaints Manager, Sun Life Financial of Canada

"Brilliant event! Fantastic organisation, fabulous venue, brilliant hosts, and the best, most supportive group of members we could wish for. Proud to be a part of a truly collaborative group of people who genuinely care about their customers. Can't wait for the next one."

Mike Papworth,

Head of Customer Relations, L&Q

"A fantastic day. Thanks for bringing so many passionate and like-minded people together to share ideas and strategies to make a difference to people's lives. Inspirational."

Helen Pettifer,

Helen Pettifer Training

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