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Championing Vulnerability Across Sectors

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Senior Vulnerability Manager,

Ofgem

DR. ELIZABETH BLAKELOCK

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Director of Operations & Sales,

Carol Nash Insurance (Atlanta Group)

JO THOY

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Resolution Delivery Manager,

Yorkshire Building Society

SUE BUCKLE

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External Stakeholder & Vulnerability Assurance Manager,

Shell Energy

MATTHEW CHAPLEO

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Customer Strategy Director,

Saga

MARIA CARUSO

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Senior Customer Experience Manager & Customer Vulnerability Programme Lead,

M&G Group

NICKI OSBORNE

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Head of Vulnerable Customer Support

& Digital Services,

Dŵr Cymru Welsh Water

PAULA BURNELL

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Customer Care Manager,

London & Country Mortgages

RACHEL EASON-WHALE

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Affordability & VulnerabilityLead,

Southern Water

MARIA CARUSO

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Director of Service & Culture,

Igloo Energy

REBECCA SMITH

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Customer Care Manager,

Ageas UK

CHARLOTTE DAVIES

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Potentially Vulnerable Customers

- Strategy & Framework,

HSBC

CHRISSY DI SILVA

Our Vulnerability Champions Group was founded in May 2021 by an exclusive group of highly passionate and dedicated vulnerability experts from among our membership network. This group's working purpose is:

"To deliver excellent experiences & fair outcomes for all people who need additional support, now and in the future. We will do this by connecting leaders who champion the creation of organisations people can trust."

We are very proud of our founding Vulnerability Champions Group members: Dr Elizabeth Blakelock, Sue Buckle, Matthew Chapleo, Charlotte Davies, Jo Thoy, Maria Elena Caruso, Rachel Eason-Whale, Rebecca Smith, Chrissy de Silva, Rachel Ryan-Crisp, Paula Burnell and Nicki Osborne.