Championing Vulnerability Across Sectors
Senior Vulnerability Manager,
Ofgem
DR. ELIZABETH BLAKELOCK
Director of Operations & Sales,
Carol Nash Insurance (Atlanta Group)
JO THOY
Resolution Delivery Manager,
Yorkshire Building Society
SUE BUCKLE
External Stakeholder & Vulnerability Assurance Manager,
Shell Energy
MATTHEW CHAPLEO
Customer Strategy Director,
Saga
MARIA CARUSO
Senior Customer Experience Manager & Customer Vulnerability Programme Lead,
M&G Group
NICKI OSBORNE
Head of Vulnerable Customer Support
& Digital Services,
Dŵr Cymru Welsh Water
PAULA BURNELL
Customer Care Manager,
London & Country Mortgages
RACHEL EASON-WHALE
Affordability & VulnerabilityLead,
Southern Water
RACHEL RYAN-CRISP
Vulnerability Strategy Manager,
South East Water
JANE CRISP
Customer Care Manager,
Ageas UK
CHARLOTTE DAVIES
Potentially Vulnerable Customers
- Strategy & Framework,
HSBC Australia
CHRISSY DI SILVA
Senior Operations Manager
Billing Finance
PHILIP HIRONS
Head of Complaint Resolution, Customer Audit and Vulnerability
AXA
KAREN DODD
Priority Services Partnerships and
Engagement Lead
United Utilities
AMANDA PHILLIPS
Affordability and Vulnerability Strategy Manager
South West Water
GEMMA PARKER
Our Vulnerability Champions Group was founded in May 2021 by an exclusive group of highly passionate and dedicated vulnerability experts from among our membership network. This group's working purpose is:
"To deliver excellent experiences & fair outcomes for all people who need additional support, now and in the future. We will do this by connecting leaders who champion the creation of organisations people can trust."
Our Vulnerability Champions are listed below: