Championing Vulnerability Across Sectors
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Our Vulnerability Champions Group was founded in May 2021 by an exclusive group of highly passionate and dedicated vulnerability experts from among our membership network. This group's working purpose is:
"To deliver excellent experiences & fair outcomes for all people who need additional support, now and in the future. We will do this by connecting leaders who champion the creation of organisations people can trust."
Our Vulnerability Champions are listed below:
Senior Vulnerability Manager,
Citizens Advice
DR. ELIZABETH BLAKELOCK
Head of Customer Experience & Strategy
South East Water
ANDY CLOWES
Resolution Delivery Manager,
Yorkshire Building Society
SUE BUCKLE
External Stakeholder & Vulnerability Assurance Manager,
Shell Energy
MATTHEW CHAPLEO
Vulnerable Customer Centre of Excellence - Senior Consultant,
Phoenix Group
KAREN STEWART
Senior Customer Experience Manager & Customer Vulnerability Programme Lead,
M&G Group
NICKI OSBORNE
Head of Vulnerable Customer Support
& Digital Services,
Dŵr Cymru Welsh Water
PAULA BURNELL
Customer Care Manager,
London & Country Mortgages
RACHEL EASON-WHALE
Affordability & VulnerabilityLead,
Southern Water
RACHEL RYAN-CRISP
Vulnerability Strategy Manager
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JANE CRISP
Customer Care Manager,
Ageas UK
CHARLOTTE DAVIES
Potentially Vulnerable Customers
- Strategy & Framework,
HSBC
CHRISSY DI SILVA
Senior Operations Manager
Billing Finance
PHILIP HIRONS
Director of Customer
Atlanta Group
DAVID HARRISON
Priority Services Partnerships and
Engagement Lead
United Utilities
AMANDA PHILLIPS
Head of Customer Vulnerability, Strategy, and Engagement
Lloyds Banking Group
JANE RODRICK
GI Customer Outcomes Consultant
NFU Mutual
SARAH WRIGHT
Affordability and Vulnerability Strategy Manager
South West Water
GEMMA PARKER
Customer Experience Programme Manager
M&G Group
JAMES WILLMORE
Vulnerable Customer Lead
Collaboration Network