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Championing Vulnerability Across Sectors

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Senior Vulnerability Manager,

Ofgem

DR. ELIZABETH BLAKELOCK

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Director of Operations & Sales,

Carol Nash Insurance (Atlanta Group)

JO THOY

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Resolution Delivery Manager,

Yorkshire Building Society

SUE BUCKLE

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External Stakeholder & Vulnerability Assurance Manager,

Shell Energy

MATTHEW CHAPLEO

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Customer Strategy Director,

Saga

MARIA CARUSO

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Senior Customer Experience Manager & Customer Vulnerability Programme Lead,

M&G Group

NICKI OSBORNE

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Head of Vulnerable Customer Support

& Digital Services,

Dŵr Cymru Welsh Water

PAULA BURNELL

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Customer Care Manager,

London & Country Mortgages

RACHEL EASON-WHALE

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Affordability & VulnerabilityLead,

Southern Water

RACHEL RYAN-CRISP

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Vulnerability Strategy Manager,

South East Water

JANE CRISP

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Customer Care Manager,

Ageas UK

CHARLOTTE DAVIES

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Potentially Vulnerable Customers

- Strategy & Framework,

HSBC Australia

CHRISSY DI SILVA

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Senior Operations Manager

Billing Finance

PHILIP HIRONS

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Head of Complaint Resolution, Customer Audit and Vulnerability

AXA

KAREN DODD

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Priority Services Partnerships and
Engagement Lead

United Utilities

AMANDA PHILLIPS

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Affordability and Vulnerability Strategy Manager

South West Water

GEMMA PARKER

Our Vulnerability Champions Group was founded in May 2021 by an exclusive group of highly passionate and dedicated vulnerability experts from among our membership network. This group's working purpose is:

"To deliver excellent experiences & fair outcomes for all people who need additional support, now and in the future. We will do this by connecting leaders who champion the creation of organisations people can trust."

Our Vulnerability Champions are listed below: