Championing Vulnerability Across Sectors
Senior Vulnerability Manager,
Ofgem
DR. ELIZABETH BLAKELOCK
Director of Operations & Sales,
Carol Nash Insurance (Atlanta Group)
JO THOY
Resolution Delivery Manager,
Yorkshire Building Society
SUE BUCKLE
External Stakeholder & Vulnerability Assurance Manager,
Shell Energy
MATTHEW CHAPLEO
Customer Strategy Director,
Saga
MARIA CARUSO
Senior Customer Experience Manager & Customer Vulnerability Programme Lead,
M&G Group
NICKI OSBORNE
Head of Vulnerable Customer Support
& Digital Services,
Dŵr Cymru Welsh Water
PAULA BURNELL
Customer Care Manager,
London & Country Mortgages
RACHEL EASON-WHALE
Affordability & VulnerabilityLead,
Southern Water
MARIA CARUSO
Director of Service & Culture,
Igloo Energy
REBECCA SMITH
Customer Care Manager,
Ageas UK
CHARLOTTE DAVIES
Customer Vulnerability and Engagement Lead,
ANZ Bank
CHRISSY DI SILVA
Our Vulnerability Champions Group was founded in May 2021 by an exclusive group of highly passionate and dedicated vulnerability experts from among our membership network. This group's working purpose is:
"To deliver excellent experiences & fair outcomes for all people who need additional support, now and in the future. We will do this by connecting leaders who champion the creation of organisations people can trust."
We are very proud of our founding Vulnerability Champions Group members: Dr Elizabeth Blakelock, Sue Buckle, Matthew Chapleo, Charlotte Davies, Jo Thoy, Maria Elena Caruso, Rachel Eason-Whale, Rebecca Smith, Chrissy de Silva, Rachel Ryan-Crisp, Paula Burnell and Nicki Osborne.