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London Conference 2023

26th April 2023

Sponsored by



Congress Hall,
The Congress Centre, 28 Great Russell Street, London WC1B 3LS

Booking Open

£195 rate for Members | £795 rate for Non-Members


The London Collaboration Conference returns on 26th April 2023, taking place at the Congress Centre in central London, where we will have a full day of learning and sharing across a range of topics that impact organisations across sectors. Themes set to be covered at this conference includes Vulnerability, Complaints Handling, Customer Experience, Regulation & Compliance and Inclusion, Equality & Diversity - plus more.

The day's programme will run through from 08.45 - 17.30, after which we will host a networking drinks reception on-site from 17.30 - 19.30. Tea, coffee, water, pastries, biscuits and a buffet lunch are included.

Featuring Speakers From:

The Venue

London Conference

26th April 2023

The Congress Centre

28 Great Russell St, London WC1B 3LS

Day presentation schedule: 08.45 - 17.30

Evening Networking Drinks Reception: 17.30 - 19.00


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Prof. Moira Clark

Henley Business School

Table Exercise Session

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Zaheera Mukadam

Dignity Funeralcare

Industry Case Study

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Natasha Jane Still

Money & Pensions Service

Regulator Panel Discussion

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Anastasia Vinnikova

City Mental Health Alliance

Keynote Talk

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Jenny Briars


Industry Case Study

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Kevin Shiels

Utility Regulator

Regulator Panel Discussion

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Dylan Spedding


Regulator Panel Discussion

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Andrew Clowes

South East Water

Industry Case Study

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Martin Campbell


Regulator Panel Discussion

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Lauren Long

Financial Ombudsman Service

Regulator Panel Discussion

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Rebecca Brooks-Daw

AXA Health

Industry Case Study

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Anna Roughley

Lending Standards Board

Regulator Panel Discussion

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Dr. Elizabeth Blakelock

Citizens Advice

Keynote Talk

How to Book?

This conference is open for both members and non-members of the Collaboration Network to book their places


Members of the Collaboration Network are entitled to reduced rate of £195 per person. If you would like to book for 5 or more people, contact us directly to benefit from a group discount.


Non-Members of the Collaboration Network are able to book a place at the 2023 London Conference for a rate of £795 per person. This cost includes the full day's agenda, lunch & hospitality and an invitation to the post-event networking drinks reception held on-site. If you would like to enquire about becoming a Member ahead of the conference to take advantage of the reduced delegate fee, get in touch.

* All prices shown are not inclusive of VAT. Tickets can be re-assigned or transferred should the situation be required. No refunds on tickets will be issued. Our conferences have capped capacity, and as such, membership will not guarantee a place once capacity has been reached. Tickets will be allocated on a first-come basis. Group booking can benefit from a special rate which is available upon request. The agenda for the event is subject to change, and speakers may be replaced owing to factors beyond our control. 

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