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Schedule of Events

2024

Below is a list of events and activities set to run within the Collaboration Network, with more sessions being added all the time. Members of the Network are able to register to attend through CN-X. Session dates are subject to change.​​​​
 

January 2024

  • 9th January 2024: Complaints Coffee Club 

  • 11th January 2024: Professional Development Programme

  • 16th January 2024: The Regulator's Room 

  • 17th January 2024: Complaints Training Series

  • 19th January 2024Special Focus Group: Cost of Living Crisis

  • 23rd January 2024: The Extra Support Club - with Guest Chair Jodie Cosgrove-Hines from YBS

  • 25th January 2024Fraud & Scams Special Interest Group - with the Lending Standards Board

  • 31st January 2024: South East Water Annual Stakeholder Conference - In Person

 

February 2024

  • 1st February 2024: Special Webinar: Build Confidence in Public Speaking 

  • 6th February 2024: Complaints Coffee Club

  • 8th February 2024: Special Focus Group: Financial Services

  • 13th February 2024: The CX Lounge

  • 15th February 2024: Collections & Recoveries Special Interest Group

  • 20th February 2024: The Extrta Support Club

  • 22nd February 2024: Special Focus Group: Water 

  • 27th February 2024: Complaints Training Series

  • 29th January 2024: The EDI Club - with Guest Chair Jane Crisp
     

March 2024

  • 5th March 2024The Regulator's Room - with the Regulator for Social Housing

  • 7th March 2024: The Special Focus Group: Cost of Living Crisis

  • 8th March 2024: Professional Development Programme 

  • 12th March 2024: Special Focus Group: Financial Services - The Consumer Duty with the FCA

  • 14th March 2024: Bristol Regional Gathering - In-Person

  • 19th March 2024: The Extra Support Club - with Virgin Media O2

  • 20th March 2024Complaints Training Series #1: RCA & Preventing Repeat Complaints

  • 21st March 2024The Complaints Coffee Club - with Gatehouse Bank

  • 26th March 2024: Fraud & Scams Special Interest Group

April 2024

  • 11th April 2024: The EDI Club

  • 16th April 2024The Complaints Coffee Club - with BGI Insurance

  • 18th April 2024: Special Focus Group: Water 

  • 23rd April 2024: The Extra Support Club

  • 24th April 2024: London Collaboration Network Conference 2024 - In Person

  • 30th April 2024Collections & Recoveries Special Interest Group

May 2024

  • 2nd May 2024: Professional Development Programme

  • 7th May 2024: The CX Lounge

  • 9th May 2024: Complaints Training Series

  • 14th May 2024: The Complaints Coffee Club

  • 16th May 2024: Special Focus Group: Utilities & Communities

  • 23rd May 2024The Complaints Forum - Online

  • 28th May 2024: Fraud & Scams Special Interest Group

  • 28th May 2024: The Regulator's Room

June 2024

  • 4th June 2024: The EDI Club

  • 6th June 2024: Professional Development Programme 

  • 11th June 2024: The Complaints Coffee Club

  • 12th June 2024: Complaints Training Series

  • 13th June 2024: Collections & Recoveries Special Interest Group

  • 19th June 2024: The Extra Support Club

  • 21st June 2024Special Vulnerability Workshop

  • 25th June 2024: Special Focus Group: Financial Services

  • 27th June 2024: Special Webinar


July 2024

  • 2nd July 2024The Extra Support Club - with Wessex Water

  • 3rd July 2024: The Vulnerability Summit - In Person

  • 5th July 2024: Charity Walk

  • 16th July 2024: Complaints Coffee Club

  • 17th July 2024: Complaints Training Series 

  • 18th July 2024: Special Webinar 

  • 23rd July 2024: Special Focus Group: Utilities & Communities

  • 25th July 2024: Fraud & Scams Special Interest Group

  • 25th July 2024:Vulnerability Champions Group (in person meeting & dinner)

  • 30th July 2024: The Regulator's Room


August 2024

  • 15th August 2024The EDI Club

  • 20th August 2024Complaints Coffee Club

  • 22nd August 2024: Professional Development Programme 

  • 27th August 2024: The Extra Support Club 


September 2024

  • 10th September 2024: Complaints Coffee Club

  • 11th September 2024: Complaints Training Series

  • 12th September 2024Edinburgh Regional Gathering - In Person

  • 17th September 2024: The Extra Support Club

  • 18th September 2024: Professional Development Programme

  • 19th September 2024: Special Focus Group: Financial Services

  • 24th September 2024The Regulator's Room

  • 26th September 2024Collections & Recoveries Special Interest Group


October 2024

  • 1st October 2024: The CX Lounge

  • 3rd October 2024: The Collaboration Network Conference & Awards Ceremony 2024 - In Person

  • 10th October 2024: Special Focus Group: Water

  • 15th October 2024: Complaints Coffee Club

  • 22nd October 2024: The Extra Support Club

  • 23rd October 2024: Professional Development Programme 

  • 24th October 2024: Fraud & Scams Special Interest Group

  • 29th October 2024: Special Webinar

  • 31st October 2024: Special Focus Group: Communities & Utilities
     

November 2024

  • 5th November 2024: Special Focus Group: Financial Services

  • 6th November 2024: Professional Development Programme

  • 7th November 2024: The Regulator's Room

  • 12th November 2024: Special Webinar

  • 14th November 2024: Collections & Recoveries Special Interest Group

  • 20th November 2024: The Complaints Forum Live - In Person

  • 26th November 2024: The Extra Support Club - with new Guest Chair

  • 28th November 2024: The EDI Club


December 2024

  • 5th December 2024: Vulnerability Champions Group (in person meeting & dinner)

  • 10th December 2024: Complaints Coffee Club 

  • 12th December 2024: Professional Development Programme 

  • 17th December 2024: The Extra Support Club 

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