Collaboration Webinars

The Cross Sector Chemistry for Success
Our Webinars - or Collaboration Labs as we like to refer to them - are 90 - 120 minute presentation-led, interactive sessions that provide insight, learning and opportunities to develop understanding of a range of issues that impact organisation's customers and employees.
These focused webinars bring together multiple components to dig deep into topics, with industry case studies, keynote talks, data insights, academic findings and peer-to-peer discussions and debates. This would typically be broken into two parts; firstly, a presentation by our Guest Speakers followed by Q&A. secondly, we move into facilitated breakout discussion groups to debate a question set by the Guest Speaker/s.
Previous speakers have included:
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Shell Energy
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NatWest
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M&G Group
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Ageas Insurance
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Northumbrian Water
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StepChange the Debt Charity
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The Government Debt Management Function at the Home Office
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Citizens Advice
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The UK Regulators Network
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Aviva
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LV=
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The FCA
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Ofwat
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Ofgem
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The Utility Regulator for Northern Ireland
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Lending Standards Board
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Resolver
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Equiniti
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Aptean
Structure of Webinars
Our webinars provide 90 - 120 minute sessions that fit easily into our members schedules. They benefit from engaging agendas structured to provide easy to absorb learning, open discussions and guidance.
Presentations
Consumer News
Discussions
Guidance
Data Insights
Surveys/Polls

Businesses
Public Sector
Charities
Regulators
Ombudsman
Government

What Topics are Covered?

Complaint Handling
Improving outcomes through more effective resolution

Compliance
Ensuring understanding and adherence to regulations

Customer Service
Improve customer service standards and processes

Mental Health
Creating a framework of support
for people

Vulnerability
Understanding situational vulnerability and resilience

Behavioural Risk
Understanding how your culture impacts behaviour & performance