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Schedule of Events

2023

Below is a list of events and activities set to run within the Collaboration Network, with more sessions being added all the time. Members of the Network are able to initiate Special Interest Groups via the App or through direct request.​​​​​
 

January 2023

  • 12th January 2023: Professional Development Programme Session 1 - with Henley Business School

  • 17th January 2023: Complaints Coffee Club - with Guest Chair Trish Hinde from Action 365 Insurance

  • 19th January 2023: The Regulator's Room - with Anna Roughley from the Lending Standards Board

  • 26th January 2023: Special Focus Group: The Cost of Living Crisis - Session 1 

  • 31st January 2023: The Extra Support Club - with new Guest Chair Sue Buckle from Yorkshire Building Society

 

February 2023

  • 1st February 2023: Professional Development Programme Session 2 - with Quibble Training & Consultancy

  • 2nd February 2023: Special Focus Group: Innovation in Vulnerability - in partnership with Ofwat - Session 1

  • 9th February 2023: Collaboration Network Virtual Conference 2023
    Speakers:

    - Charlotte Davies - Ageas insurance
    - Kimberley Barrow - Sovereign Housing Association
    - Matt Baker - OVO Energy
    -
    Steven Donovan - OVO Energy
    - Kate Thornton - SES Water
    - Chelsea Gregory - Zopa Bank

  • 14th February 2023: The Extra Support Club - with Guest Chair Aimee Kneebone from Nationwide

  • 24th February 2023: Professional Development Programme Session 3 - with Elev-8 Performance

  • 28th February 2023: Complaints Coffee Club - with Guest Chair Carol Banks from Atlanta Group
     

March 2023

  • 2nd March 2023Vulnerability Champions Group (online)

  • 7th March 2023: The Extra Support Club - with Guest Chair James Willmore from M&G Group

  • 9th March 2023: Professional Development Programme Session 4 - with Brainfood Consulting

  • 21st March 2023: Financial Services Special Focus Group - The Consumer Duty - Session 1

  • 22nd March 2023Professional Development Programme Session 5 - with Helen Pettifer Training

  • 28th March 2023: Complaints Coffee Club - with Guest Chair Georgina Hayes from Legal & General Insurance

  • 30th March 2023The CX Lounge - with Guest Chair Carolyn Delehanty

April 2023

  • 13th April 2023: The Extra Support Club - with Guest Chair Sarah Oldman from E.ON Next

  • 13th April 2023Vulnerability Champions Group (online)

  • 18th April 2023: Complaints Coffee Club - with Guest Chair Vanessa French from ManyPets

  • 20th April 2023: Special Focus Group: The Cost of Living Crisis - Session 2

  • 25th April 2023: The Regulator's Room - with the Financial Ombudsman Service : 'How to work with the Financial Ombudsman to get better outcomes'

  • 26th April 2023: London Collaboration Network Conference 2023
    Speakers:

    - Jenny Briars - LV=
    - Andy Clowes - South East Water
    - Conor Melbourne - E.ON Next
    - Dr Elizabeth Blakelock - Citizens Advice
    - Gemma Passant - Many Pets
    -
    Professor Moira Clark - Henley Business School
    - John French - Utility Regulator
    -
    Martin Campbell - Ofgem
    - Dylan Spedding - Ofwat
    - Anna Roughley - Lending Standards Board
    -
    Natasha Jane Still - Money & Pensions Service
    - TBC - The FCA
    - Plus more to be announced

May 2023

  • 11th May 2023: Professional Development Programme Session 6 - with Elev-8 Performance

  • 16th May 2023: Complaints Coffee Club - with new Guest Chair Richard Coulthard from Domestic & General

  • 23rd May 2023: The Extra Support Club - with Guest Chair Jamie Paumard from Zopa Bank

  • 25th May 2023: Financial Services Special Focus Group - The Consumer Duty - Session 2

  • 25th May 2023Vulnerability Champions Group (online)

  • 26th May 2023: Professional Development Programme Session 7

June 2023

  • 1st June 2023: Special Webinar with Aptean

  • 6th June 2023: Professional Development Programme Session 8 - with Henley Business School

  • 8th June 2023: The Regulator's Room - with the Utility Regulator for NI

  • 13th June 2023: Complaints Coffee Club - with Guest Chair Laura Carty from Ofgem

  • 15th June 2023: Special Focus Group: The Cost of Living Crisis - Session 3

  • 16th June 2023: Charity Walk: Kent - Fundraising for Demelza Hospice for Children, 24 miles in partnership with South East Water 

  • 20th June 2023: Special Focus Group Innovation in Customer Service: Chat GPT and Customer Service

  • 27th June 2023: The Extra Support Club - with Guest Chair Vanessa Northam from StepChange

  • 28th June 2023: Professional Development Programme Session 9 - with Eat Big Fish


July 2023

  • 4th July 2023: The CX Lounge - with Guest Chair Alex Russell-Rutherford from Skewb

  • 5th July 2023: Professional Development Programme Session 10 - with Elev-8 Performance

  • 6th July 2023Vulnerability Champions Group (in person meeting & dinner)

  • 11th July 2023: Regional Gathering: Cardiff - in person hosted by Welsh Water

  • 12th July 2023: Professional Development Programme Session 11 - with City Mental Health Alliance

  • 14th July 2023: Professional Development Programme Session 12 - with Cophi

  • 18th July 2023: Complaints Coffee Club - with Guest Chair Rafal Nalepka from Revolut

  • 20th July 2023: The Vulnerability Summit - Full Day Virtual Event


August 2023

  • 15th August 2023:  Complaints Coffee Club - with Guest Chair Jo Penwarden from AM Trust

  • 17th August 2023Vulnerability Champions Group (online)

  • 18th August 2023: Professional Development Programme Session 13 - with Money & Mental Health

  • 22nd August 2023: The Extra Support Club - with Guest Chair Mel Barnard from Hiscox


September 2023

  • 6th September 2023: The Regulator's Room - with the Lending Standards Board

  • 7th September 2023: Special Focus Group Innovation in Customer Service  - Session 3

  • 14th September 2023: Regional Gathering: Edinburgh - hosted by Phoenix Group

  • 19th September 2023: Complaints Coffee Club - Hosted by Elephants Don't Forget

  • 20th September 2023: Professional Development Programme Session 14 - with Elev-8 Performance

  • 26th September 2023: The Extra Support Club - with Guest Chair Charlotte Davies from Ageas

  • 28th September 2023Vulnerability Champions Group (online)


October 2023

  • 3rd October 2023: The Regulator's Room - with the Payment Systems Regulator

  • 5th October 2023: Financial Services Special Focus Group - The Consumer Duty - Session 3

  • 10th October 2023: Complaints Coffee Club - with new Guest Chair

  • 12th October 2023: Birmingham Conference & Awards Ceremony 2023

  • 17th October 2023: The EDI Club - with Guest Chair Amanda Phillips from United Utilities

  • 19th October 2023: Special Focus Group: The Cost of Living Crisis - Session 4

  • 20th October 2023: Professional Development Programme Session 15

  • 24th October 2023: The Extra Support Club - with Guest Chair Karen Stewart from Phoenix Group
     

November 2023​​

  • 7th November 2023: The CX Lounge - with Guest Chair Anna Roberts from Wessex Water

  • 9th November 2023: Vulnerability Champions Group (online)

  • 14th November 2023: Complaints Coffee Club - with new Guest Chair

  • 16th November 2023: The Regulator's Room - with Ofwat

  • 17th November 2023: Special Webinar with Aptean - Elevating Customer Excellence through Complaints Management

  • 22nd November 2023: Professional Development Programme Session 16 - with Elev-8 Performance

  • 28th November 2023: The Extra Support Club - with new Guest Chair


December 2023

  • 6th December 2023: The Complaints Forum - Full Day Online Event - in Partnership with Aptean

  • 7th December 2023: Vulnerability Champions Group (in person meeting & dinner)

  • 15th December 2023: Professional Development Programme Session 17

  • 19th December 2023: The Extra Support Club - with new Guest Chair

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