Take an e-learning master class through the Collaboration Network. Episode 3: Nikki Eaton Sawford, Customer Whisperers. Customer Experience with the Benefit of Hindsight. Nicola is a well-known and influential Customer Experience architect who works closely with big brand organisations to disrupt and advance customer experience across sectors. Her company, Customer Whisperers, was born as a one stop shop customer experience and training house back in 2007. Their work is enjoyed by millions of UK customers and disruptive ambitious organisation across multiple sectors.

Take an e-learning master class through the Collaboration Network. Episode 2: Chris Fitch, Money Advice Trust. Vulnerability: What might the outcome be? Chris Fitch is the Vulnerability Lead at Money Advice Trust and a Research Fellow at Bristol University’s Personal Finance Research Centre. Over the last 13 years, Chris has run a programme of research on vulnerability, financial difficulty, and financial services. This has involved research underpinning the design of the Debt and Mental Health Evidence Form, as well as the first ever UK study of the experience of frontline creditor staff when working with customers in vulnerable situations. In 2016, Chris was named in Credit Today’s top 100 list of influential people working in the creditor sector for the second time.

Take an e-learning master class through the Collaboration Network. Episode 1: Dr. Elizabeth Blakelock, Citizens Advice. Transforming the way vulnerable consumers can be identified across essential services. Dr. Elizabeth Blakelock is Principal Policy Manager - Energy Supplier Monitoring and Performance at Citizins Advuce. She leads research and advocacy for the GB statutory consumer body for energy consumers. Her role focuses on delivering insight to transform the behaviour of energy suppliers while working closely with the energy regulator and UK Government to ensure the relevant incentives are in place for positive consumer outcomes.