Collaboration NetworkJul 13, 20204 minCoronavirus: Treating Customers Fairly in a PandemicThe last few months have been a truly extraordinary time for financial services businesses, presenting a series of moral and operational cha
Collaboration NetworkJul 8, 20204 minSilence Isn’t Always GoldenThere was a time, way back when I was an adjudicator that a sign of a good outcome wasn’t just confined to an acceptance from a customer. It
Collaboration NetworkJul 7, 20203 minIs Collaboration the Way Forward to Support Vulnerable Customers?Lockdown is being lifted and for many, there is a sense that things are beginning to get back to normal. It may feel as though the worse is
Collaboration NetworkJul 7, 20202 minCollaboration Solves the PuzzleJust as no puzzle is solved with a single piece, the biggest problems we face today cannot be solved in isolation. From COVID-19 to climate