Collaboration NetworkJul 13, 20204 minCoronavirus: Treating Customers Fairly in a PandemicThe last few months have been a truly extraordinary time for financial services businesses, presenting a series of moral and operational cha
Collaboration NetworkJul 8, 20204 minSilence Isn’t Always GoldenThere was a time, way back when I was an adjudicator that a sign of a good outcome wasn’t just confined to an acceptance from a customer. It
Collaboration NetworkJul 7, 20203 minIs Collaboration the Way Forward to Support Vulnerable Customers?Lockdown is being lifted and for many, there is a sense that things are beginning to get back to normal. It may feel as though the worse is