UKBIA - Silver.png

Collaboration Network

Supporting Cross-Sector Collaboration

CN Logo.png

Collaboration Network Awards

Celebrating Member Success

Award Logos - complaints .png
Award Logos - vulnerability copy.png
Award Logos - culture & inclusion.png
Award Logos - collaboration .png
Award Logos - member of the year .png


Welcome to the Collaboration Network, the home of cross-sector collaboration in the UK.


Our mission is to build an inclusive and dynamic community of professionals who work together to improve business practices and to raise the level of support for consumers and employees across all sectors.

Areas of Focus

The Collaboration Network covers subjects close to the heart of any organisation keen to enhance customer engagement, improve services for consumers and to raise standards in the support provided to their front-line staff.


Our members lead the way in their respective sectors in their drive to raise standards in customer support. We help them to achieve this through our unique approach to collaboration on regulatory guidance, consumer insights and expert advice and training. Some of the topics we focus upon include:

CN Complaint Handling logo.png

Complaint Handling

Improving outcomes through more effective resolution

CN Compliance logo.png


Ensuring understanding and adherence to regulations

CN CS logo.png

Customer Service

Improve customer service standards and processes


Mental Health

Creating a framework of support
for people



Understanding situational vulnerability and resilience


Behavioural Risk

Understanding how your culture impacts behaviour & performance

Our Services

The Collaboration Network provides both digital and in-person opportunities to learn, share, discuss and collaborate on topics that are central to the support offered to customers and colleagues across sectors. Our programme of activities is developed through member feedback and includes Webinars, Discussion Clubs, Champions Groups, Workshops, Focus Groups, Conferences and e-learning materials such as Master Class Videos, Reports and original thought-leadership material via our Journal.


Collaboration Journal Summer 2021 - Issue 8.jpg

Master Classes

Member App


The Collaboration Network is a subscription based professional membership organisation that facilitates a collaborative approach towards improving services for consumers and increasing the framework of support for employees.


Our members represent regulated and non-regulated companies, regulators, ombudsman, Government departments, policy advisors, public sector bodies, not-for-profits, charities, consumer rights experts and consultation firms.


Collaboration Network Introduction Brochure.jpg

An Introduction to the Collaboration Network

Download the Collaboration Network Brochure to read more about our activities, the benefits of membership and what our members say.

If you would like to join our network,

get in touch today

Go Further through Collaboration

Open Work Space

What Our Members Say

"I have been a member of the Collaboration Network since it was founded in 2020 and was one of the first speakers at their first event.  The Network brings together a variety of sectors not just Financial Services, so it really brings in views from a range of different firms and individuals which challenges and helps promote my thinking immensely.  The beauty of the Network is that it is really interactive, so you can input and get as much out of it as you want.  The range of topics is all really relevant which allows great debate and sharing of best practice with each other.”

- Sue Buckle, Resolution Delivery Manager, Yorkshire Building Society

Team Meeting

Our Team

 When it comes to collaboration, we start with the highly experienced people within the team itself. Our team is comprised of highly experienced and knowledgeable experts who have built credible reputations across a range of sectors. Our collective expertise covers key areas of consumer rights, customer care, vulnerability, complaint handling and mental health support.

  • LinkedIn - White Circle
CN Logo.png

Becoming a Member

If you are keen to start collaborating with fellow professionals across sectors, start the journey by becoming a member. Join the Collaboration Network and gain from our exclusive membership benefits.