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Collaboration Network

Supporting Cross-Sector Collaboration

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1st - 5th July 2024


Welcome to the Collaboration Network, the home of cross-sector collaboration in the UK.


Our mission is to build an inclusive and dynamic community of professionals who work together to improve business practices and to raise the level of support for consumers and employees across all sectors.

Areas of Focus

The Collaboration Network covers subjects close to the heart of any organisation keen to enhance customer engagement, improve services for consumers and to raise standards in the support provided to their front-line staff.


Our members lead the way in their respective sectors in their drive to raise standards in customer support. We help them to achieve this through our unique approach to collaboration on regulatory guidance, consumer insights and expert advice and training. Some of the topics we focus upon include:

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Complaint Handling

Improving outcomes through more effective resolution

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Ensuring understanding and adherence to regulations

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Customer Service

Improve customer service standards and processes


Mental Health

Creating a framework of support
for people



Understanding situational vulnerability and resilience


Behavioural Risk

Understanding how your culture impacts behaviour & performance

Our Services

The Collaboration Network provides both digital and in-person opportunities to learn, share, discuss and collaborate on topics that are central to the support offered to customers and colleagues across sectors. Our programme of activities is developed through member feedback and includes Webinars, Discussion Clubs, Champions Groups, Workshops, Focus Groups, Conferences and e-learning materials such as Master Class Videos, Reports and original thought-leadership material via our Journal.


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Master Classes

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The Collaboration Network is a subscription based professional membership organisation that facilitates a collaborative approach towards improving services for consumers and increasing the framework of support for employees.


Our members represent regulated and non-regulated companies, regulators, ombudsman, Government departments, policy advisors, public sector bodies, not-for-profits, charities, consumer rights experts and consultation firms.


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An Introduction to the Collaboration Network

Download the Collaboration Network Brochure to read more about our activities, the benefits of membership and what our members say.

Member Programme Guide 2024

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What's ahead for Members

Download the Collaboration Network Member Programme Guide for 2024.

Go Further through Collaboration

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What Our Members Say

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Our Team

When it comes to collaboration, we start with the highly experienced people within the team itself. Our team is comprised of highly experienced and knowledgeable experts who have built credible reputations across a range of sectors. Our collective expertise covers key areas of consumer rights, customer care, vulnerability, complaint handling and mental health support.

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Becoming a Member

If you are keen to start collaborating with fellow professionals across sectors, start the journey by becoming a member. Join the Collaboration Network and gain from our exclusive membership benefits.

Contact Us
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