Collaboration Network

Supporting Cross-Sector Collaboration

Female Teacher during a Math Class

Complaints Lab

25th March 2021

Shell Energy

Trading Standards Institute




Welcome to the Collaboration Network, the home of cross-sector collaboration in the UK.


Our mission is to build an inclusive and dynamic community of professionals who work together to improve business practices and to raise the level of support for consumers and employees across all sectors.


The Collaboration Network is a subscription based professional membership organisation that facilitates a collaborative approach towards improving services for consumers and increasing the framework of support for employees.


Our members represent regulated and non-regulated companies, regulators, ombudsman, Government departments, policy advisors, public sector bodies, not-for-profits, charities, consumer rights experts and consultation firms.

Areas of Focus

The Collaboration Network covers subjects close to the heart of any organisation keen to enhance customer engagement, improve services for consumers and to raise standards in the support provided to their front-line staff.


Our members lead the way in their respective sectors in their drive to raise standards in customer support. We help them to achieve this through our unique approach to collaboration on regulatory guidance, consumer insights and expert advice and training. Some of the topics we focus upon include:

Complaint Handling

Improving outcomes through more effective resolution


Ensuring understanding and adherence to regulations

Customer Service

Improve customer service standards and processes

Mental Health

Creating a framework of support
for people


Understanding situational vulnerability and resilience

Behavioural Risk

Understanding how your culture impacts behaviour & performance

If you would like to join our network,

get in touch today

Raise Standards through Collaboration

  • Conferences

    Our bi-annual conference brings members together for expert key-note presentations on crucial issues.

  • Webinars

    Our monthly webinars bring members together to increase knowledge through presentations and workshops.

  • Journals

    Collaboration Journals feature guidance and updates from industry experts as well as insights in consumer data trends.

  • Focus Groups

    Our Focus Groups tackle crucial issues across sectors that generates outcomes that lead to positive change.

Team Meeting

Our Team

 When it comes to collaboration, we start with the highly experienced people within the team itself. Our team is comprised of highly experienced and knowledgeable experts who have built credible reputations across a range of sectors. Our collective expertise covers key areas of consumer rights, customer care, vulnerability, complaint handling and mental health support.

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Becoming a Member

If you are keen to start collaborating with fellow professionals across sectors, start the journey by becoming a member. Join the Collaboration Network and gain from our exclusive membership benefits.


Collaboration Network

Supporting Cross-Sector Collaboration

Contact Us

To learn more, don’t hesitate to get in touch

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© 2021 Collaboration Network Ltd