Training Schedule
During September and October, the Collaboration Network is offering introductory training as part of a market wide initiative to help raise standards in customer support. Click below to see more.
Introductory Training
Vulnerability
14th September
Helen Pettifer
Helen Pettifer Training
"Understanding Vulnerability"
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Definition of a vulnerable customer.
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The drivers of vulnerability.
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Understanding vulnerable situations.
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The impacts of vulnerability.
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Behaviours and characteristics of vulnerability.
90 MINUTES
£95
FREE FOR MEMBERS
Customer Experience
22nd September
Nicola Eaton-Sawford
Customer Whisperers
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Maintaining CSAT
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Customer attrition/retention
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Customer psychology & behaviours/expectations
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Changing CX channels
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Impact on internal teams
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Changing internal working models and their impact on CX
3 HOURS
FREE TO ALL
Complaint Handling
7th October
Caroline Wells & Sarah Lawrence
CWSL Training
"Complaint Handling Post-Covid"
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Understanding interruption of regulatory best practice.
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What Complaints Handling Teams need to be aware of in the future.
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Remembering the ‘basics’.
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What’s on the horizon?
90 MINUTES
FREE TO ALL
If you are a member of the Collaboration Network and wish to book click below and confirm with your member number. Alternatively, if you would would like to become a member and access these sessions as part of your onboarding please click below also.
