Training Schedule
A range of training sessions are available through the Collaboration Network's team of experts.
This includes impactful issues such as customer vulnerability, complaints handling, mental health and customer experience.
Training & Workshops
Managing Suicidal Customer Conversations
19th November
Helen Pettifer
Helen Pettifer Training
Online training course to increase awareness and understanding of emotionally difficult conversations with customers
Learning Objectives
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Understand the importance and role of listening and responding empathetically
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Build a toolkit of questions and responses and know when and how to use them
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Know how to respond in an emergency during the conversation
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Recognise the signs of personal emotional and mental fatigue
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Identify a range of practical steps to build resilience
Course Content
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Talking about suicide
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Empathetic responses including S.H.U.S.H
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How to respond in an emergency
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Empathy fatigue
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Mental resilience
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Physical well-being
09.00 - 12.00
£195
Complaint Handling Workshop Series
Available to Schedule
Sarah Lawrence
Caroline Wells
Handling Complaints through Covid with CWSL Training
CWSL are offering a new series of workshops to be run in-house for firms covering Complaints
Course 1
Course 2
Handling complaints through Covid-19 – Engaging with the ombudsman
Course 3
Complaints handling through Covid–19 – Ensuring your teams handle complaints for today’s customer
Price for members:
One session: £950.00
Two sessions: £1,800.00
Three sessions: £2,550.00
Price for non-members:
One session: £1,050.00
Two sessions: £2,000.00
Signing up to all three: £3,000
Up to 12 people for each session