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"Good event with really good speakers. Great diversity of speakers too."

"First event I have attended and the environment was excellent."

"Exceeded my expectations, facilities were fantastic. Really enjoyed the speakers."

"Very informative session. Excellent speakers that motivated, reassured and offered different perspectives."

"Interesting perspectives, I enjoyed the variety of different speakers as they all gave different ideas that could be implemented."

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Nigel Cates

Head of Collections & Recoveries


"A really useful and insightful event, of value to anyone with an interest in complaints and complaints handling across all industries. The level of presentations and discussion was very high, with a wide range of perspectives and experiences represented, overall a very well organised event".

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Natalie Hill

Senior Manager

Amigo Loans

"The Resolution Forum was an interesting and engaging event, full of intriguing talks covering many areas of complaint handling across industries. Specifically, the talk on vulnerability sparked conversation from the audience, both on individual tables and as a room. The engagement from the audience, and willingness of the audience to discuss topics with peers, exceeded what we have seen at conferences in the past. This is a testament to the organisers, for creating a friendly atmosphere and sparking discussions around best practise. The refreshments were appreciated, and the post conference drinks provided a valuable networking opportunity. Amigo Loans are looking forward to participating next year!"


Amy Lloyd-Jones

Senior Manager

Utility Warehouse

"I was so pleased to have attended the Resolution Forum. A really well organised event which covered current themes relating to complaint handling and vulnerability, and ways to improve them. They had some great speakers, all shared concepts and insights that were easy to remember, take away and share with teams back in your business. That's the sign of a good conference."

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