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Resolution Webinar 16th April
Thu 16 Apr
|Webinar
Featuring guest speaker Alison Mackey discussing behavioural risks to customers during COVID-19. There will be updates on consumer complaint data & stories highlighted in the media.
Registration is Closed
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Time & Location
16 Apr 2020, 14:00 – 18:00 BST
Webinar
About the event
The Resolution Webinar enables senior professionals froma cross sectors to come together to share ideas around best practice in customer care, vulnerability and complaint handling.
Agenda
Chair: Siobhan Kelly, Resolver Group
Data Insights Talk: Patrick O'Connor, Egeria Insights
Consumer Media Impact: Martyn James, Resolver Group
Guest Speaker: Alison Mackey, RBS
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