Complaints Coffee Club

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Sponsored by

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Exclusive to Members

The Complaints Coffee Club is a monthly round table for complaints and resolution focused discussions. Members of the Collaboration Network can join to share ideas and identify best practice when it comes to improving trust and loyalty with their customers. Operating with a rotating Chair, these sessions will help to foster stronger ties with fellow members and increase strategic thinking around complaints handling and customer service.

23rd November: 09.30 - 11.00

With Guest Chair, Amy Lloyd Jones, Utility Warehouse

Question:

“How can speech analytics and AI help businesses better understand their customers and achieve better outcomes in complaints and customer service?”

21st December: 09.30 - 11.00

18th January 2022: 09.30 - 11.00

22nd February 2022: 09.30 - 11.00