Collaboration Webinars

Collaboration Webinars are held monthly, and bring organisations together from across sectors to collaborate on key issues. As well as our regular webinar series, we also hold special interest sessions on specialist topics.

 

Through thought-provoking and on-the-pulse presentations, topical discussions, data insights and expert guidance our members keep ahead of their industry and work towards raising standards in the treatment of consumers and the support offered to employees.

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Structure of Webinars

Our webinars provide 60 - 90 minute concise sessions that fit easily into our members schedules. They benefit from engaging agendas structured to provide easy to absorb learning, open discussions and guidance.

Agenda Items

Presentations

Consumer News

Discussions

Guidance

Data Insights

Surveys/Polls

Image by Annie Spratt
In Attendance

Businesses

Public Sector

Charities

Regulators

Ombudsman

Government

Hotline Consultant

What Topics are Covered? 

Like our forums, each webinar is different, with intriguing talks from a range of expert contributors. We cover a range of issues that have huge impact on consumers, employees, businesses and the framework of regulation. This includes consumer news in the media and the latest consumer data insights.

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Complaint Handling

Improving outcomes through more effective resolution

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Compliance

Ensuring understanding and adherence to regulations

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Customer Service

Improve customer service standards and processes

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Mental Health

Creating a framework of support
for people

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Vulnerability

Understanding situational vulnerability and resilience

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Behavioural Risk

Understanding how your culture impacts behaviour & performance