Keyboard and Mouse

Virtual Spring Conference

24th March 2022


Complimentary for Members | £150 + VAT for Non-Members

Sponsored by

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Image by Chris Montgomery

Spring Virtual Conference

24th March 2022

Online via Zoom

Day presentation schedule: 09.00 - 17.30

Our 2022 conference programme begins on 24th March with a full day virtual conference enabling our members from across the world to join us for a day of learning and sharing across a range of topics that impact organisations across sectors. Themes set to be covered at this conference includes Debt & Affordability, Vulnerability, Complaints Handling, Regulation & Compliance, Customer Experience, Business Transformation, Inclusion, Equality & Diversity - plus more.

The day's programme will run through from 09.00 - 17.30.

A full agenda will be published shortly.

Speakers set to come from

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Steve Coppard

Government Debt Management Function

Expert Panel Discussion

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Kate Mitchenall

UK Regulators Network

Regulatory Update 

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James Daley

Fairer Finance

Keynote Talk

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Russell Hamblin-Boone


Expert Panel Discussion

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Peter Olawaye

Leap Confronting Conflict

Keynote Talk

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Philip Hirons

Billing Finance

Expert Panel Discussion

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Luke Sambridge

Affinity Water

Industry Case Study

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Martin Hill-Wilson

Brainfood Consulting

Keynote Talk

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Vicki Leech

Covea Insurance

Industry Case Study

More Speakers to be announced soon...


How to Book?

This conference is open for registration now for both members and non-members of the Collaboration Network


Members of the Collaboration Network are entitled to attend all virtual conferences as part of their membership package. You can book your place now via the Member app. 


Non-Members of the Collaboration Network are able to book a place at the Spring Virtual Conference for a rate of £150 + VAT per person. If you would like to enquire about becoming a Member ahead of the conference to take advantage of complimentary attendance, get in touch.

* Tickets can be re-assigned or transferred should the situation be required. No refunds on tickets will be issued.