Schedule of Events

Below is a list of events and activities set to run within the Collaboration Network, with more sessions being added all the time. Members of the Network are able to initiate Special Interest Groups via the App or through direct request.​​​​​
 

January 2022

  • 18th January 2022: Complaints Coffee Club - with Guest Chair Hayley Perks from NHBC

  • 20th January 2022: Collaboration Lab Webinar with Industry Case Study from Southern Water

  • 25th January 2022: The CX Lounge - with Guest Chair Alex Russell Rutherford from Northumbrian Water Group

  • 27th January 2022Utilities & Community Combined Sector Focus Group: Session 1

 

February 2022

  • 1st February 2022: Culture Hub - with new Guest Chair Victoria Zuiderent from Auden

  • 3rd February 2022: Financial Services Sector Special Focus Group: Session 1

  • 10th February 2022: Collaboration Lab Webinar with Billing Finance

  • 15th February 2022: The Extra Support Club - with Guest Chair David Murphy from Reach:Out

  • 22nd February 2022: Complaints Coffee Club - with Guest Chair Clair Howland from M&G Group
     

March 2022

  • 3rd March 2022Utilities & Community Combined Sector Focus Group: Session 2

  • 4th March 2022Workshop: Improving Outcomes with the FOS 

  • 10th March 2022: Financial Services Sector Special Focus Group: Session 2

  • 11th March 2022: Creating Sustained Culture Change - Training Series Session 1

  • 15th March 2022: Complaints Coffee Club - with Guest Chair Caroline Falkingham from Sun Life Financial of Canada

  • 24th March 2022: Virtual Collaboration Conference - hosted on Zoom - AGENDA
    Speakers:
    - Steven Coppard - The Government Debt Management Function
    - Russell Hamblin-Boone - CIVEA
    - Philip Hirons - Billing Finance
    - Kate Mitchenall - UKRN
    - Sally Gronow - Welsh Water
    - Vicki Leech - Covea Insurance
    - Peter Olawaye - Leap Confronting Conflict
    - James Daley - Fairer Finance
    -
    Naomi Sweeting - Grand Union Housing Group
    - Martin Hill-Wilson - Brainfood Consulting

  • 30th March 2022: The CX Lounge - with Guest Chair Michelle Beville from O2-Virgin Media

April 2022

  • 1st April 2022: Creating Sustained Culture Change - Training Series Session 2

  • 7th April 2022: Collaboration Workshop: with Money & Mental Health

  • 19th April 2022The Extra Support Club - with Guest Chair Karen Stewart from Standard Life

  • 26th April 2022: Complaints Coffee Club with Guest Chair Carol Banks from Swinton Insurance

  • 29th April 2022: Creating Sustained Culture Change - Training Series Session 3

May 2022

  • 10th May 2022The CX Lounge - with Guest Chair Rebecca Brooks-Daw from AXA Insurance

  • 17th May 2022Special Edition of the Extra Support Club - With London Metropolitan University

  • 19th May 2022Utilities & Community Combined Sector Focus Group: Session 3

  • 20th May 2022: Creating Sustained Culture Change - Training Series Session 4

  • 24th May 2022: Financial Services Sector Special Focus Group: Session 3

  • 31st May 2022: Complaints Coffee Club with Guest Chair Damon Jowlett from Direct Line Group
     

June 2022

  • 7th June 2022The Extra Support Club - with Guest Chair Hannah Barrett from Insurance Australia Group

  • 9th June 2022Water Sector Special Focus Group: Session 1

  • 17th June 2022: Creating Sustained Culture Change - Training Series Session 5

  • 23rd June 2022: Collaboration Conference - London (In-Person)
    Speakers:

    - Luke Sambridge - Affinity Water
    - Amy Lloyd-Jones - Utility Warehouse
    - Mike Papworth - L&Q Group
    -
    Karen Dodd - AXA Insurance
    - Chelsea Gregory - Zopa Bank
    - Vincenzo Zuccarello - Zopa Bank

    - Leng Montgomery - Charlotte Sweeney Associates
    - Caroline Wells & Sarah Lawrence - CWSL Training
    - Duncan McCombie - Yes Energy Solutions
    - Sharon Darcy - Sustainability First
    - Paula Burnell - Dwr Cymru Welsh Water
    -
    Dr Elizabeth Blakelock - Citizens Advice

  • 28th June 2022: Complaints Coffee Club with Guest Chair Caroline Falkingham from Sun Life Financial of Canada

July 2022

  • 5th July 2022The CX Lounge - with Guest Chair Vicki Mercer from Saga

  • 12th July 2022The Extra Support Club - with Guest Chair Kam Sahota from Shell Energy

  • 21st July 2022: Vulnerability Summit - Online
    Speakers:
    - Chris Fitch - Money Advice Trust
    - Gordon McCullough - Research Institute for Disabled Consumers
    Helen Pettifer - Helen Pettifer Training

    - Rachel Eason Whale - London & Country
    - Nicki Phillips-Lord - M&G Group
    -
    Matt Chapleo - Shell Energy
    Plus more to be announced

  • 22nd July 2022: Creating Sustained Culture Change - Training Series Session 6

  • 26th July 2022Complaints Coffee Club with new Guest Chair 

August 2022

  • 4th August 2022Water Sector Special Focus Group: Session 2

  • 9th August 2022: The Extra Support Club Guest Chair Kim Hopkins from Dwr Cymru Welsh Water

  • 11th August 2022: Special Workshop with CWSL Training: Making the Right First Impressions (Session 1)

  • 23rd August 2022Complaints Coffee Club with new Guest Chair 

  • 26th August 2022: Creating Sustained Culture Change - Training Series Session 7

September 2022

  • 6th September 2022The CX Lounge with new Guest Chair 

  • 16th September 2022: Special Workshop with CWSL Training: Making the Right First Impressions (Session 2)

  • 20th September 2022Complaints Coffee Club with new Guest Chair 

  • 22nd September 2022Financial Services Sector Special Focus Group: Session 4

  • 29th September 2022: Collaboration Conference - Manchester (In-Person)
    Speakers:

    - Novuna
    - Atlanta Group
    - United Utilities
    - UKRN
    - Elev-8 Performance (Creating Sustained Culture Change - Training Series Session 8)
    - Shell Energy
    - Ombudsman Services

October 2022

  • 4th October 2022: The Extra Support Club with new Guest Chair 

  • 13th October 2022: Collaboration Webinar with Industry Case Study

  • 18th October 2022Complaints Coffee Club with new Guest Chair

  • 21st October 2022: Creating Sustained Culture Change - Training Series Session 9

  • 27th October 2022: Utilities & Community Combined Sector Focus Group: Session 4

November 2022

  • 11th November 2022: Creating Sustained Culture Change - Training Series Session 10

  • 15th November 2022: Financial Services Sector Special Focus Group: Session 5

December 2022

  • 2nd December 2022: Creating Sustained Culture Change - Training Series Session 11

Networking Event