Schedule of Events

Below is a list of events and activities set to run within the Collaboration Network, with more sessions being added all the time. Members of the Network are able to initiate Special Interest Groups via the App or through direct request.​

  • 8th June: Financial Services Special Focus Group part 3 

  • 10th June: Training Workshop - 'Make Review Sites Your Friend' with Customer Whisperers

  • 15th June: Complaints Coffee Club

  • 17th June: Collaboration Lab - The Culture of Customer Service with Igloo Energy

  • 22nd June: Utilities Sector Special Focus Group part 1

  • 24th June: Insurance Sector Special Interest Group

  • 29th June: The CX Lounge

  • 1st July: Collaboration Lab - Vulnerability Strategy with M&G Group

  • 6th July: Vulnerability Champions Group - Exclusive Group

  • 12th July: Summer Edition of the Collaboration Journal Published

  • 15th July: Financial Services Special Focus Group part 4

  • 20th July: Complaints Coffee Club

  • 22nd July: The Extra Support Club

  • 29th July: Collaboration Lab - Mental Health in the Workplace 

  • 3rd August: The CX Lounge

  • 10th August: Utilities Sector Special Focus Group part 2

  • 17th August: Complaints Coffee Club

  • 19th August: Collaboration Lab – Cross-sector Complaints & Compliance with Utility Warehouse

  • 24th August: The Extra Support Club

  • 2nd September: Collaboration Lab – Bereavement

  • 7th September: The CX Lounge

  • 14th September: Complaints Coffee Club

  • 16th September: Collaboration Lab - Customer Experience 

  • 21st September: Utilities Sector Special Focus Group part 3

  • 28th September: The Extra Support Club

  • 5th October: The CX Lounge

  • 14th October: Collaboration Conference – Autumn

  • 26th October: The Extra Support Club

Networking Event