Schedule of Events

Below is a list of events and activities set to run within the Collaboration Network, with more sessions being added all the time. Members of the Network are able to initiate Special Interest Groups via the App or through direct request.​

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December 2021

  • 9th December: The Climate of Culture Workshop

  • 16th December: Cross Sector Special Focus Group: The Challenge of Collections & Recoveries

  • 21st December: Complaints Coffee Club - with Guest Chair, Kiri Andrews from Welsh Water
     

January 2022

  • 11th January 2022:  The Extra Support Club - with Guest Chair David Murphy from Reach:Out

  • 18th January 2022: Complaints Coffee Club - with Guest Chair Hayley Perks from NHBC

  • 20th January 2022: Collaboration Lab Webinar with Industry Case Study from Southern Water

  • 25th January 2022: The CX Lounge- with new Guest Chair

  • 27th January 2022Utilities & Community Combined Sector Focus Group: Session 1

 

February 2022

  • 1st February 2022: Culture Hub - with new Guest Chair Victoria Zuiderent from Auden

  • 3rd February 2022: Financial Services Sector Special Focus Group: Session 1

  • 10th February 2022: Collaboration Lab Webinar with Billing Finance

  • 15th February 2022: The Extra Support Club - with new Guest Chair

  • 22nd February 2022: Complaints Coffee Club - with new Guest Chair
     

March 2022

  • 3rd March 2022Utilities & Community Combined Sector Focus Group: Session 2

  • 8th March 2022: The CX Lounge - with new Guest Chair

  • 10th March 2022: Financial Services Sector Special Focus Group: Session 2

  • 15th March 2022: Complaints Coffee Club - with New Guest Chair

  • 24th March 2022: Collaboration Conference - Manchester (In-Person)

  • 30th March 2022: Culture Hub - with new Guest Chair

April 2022

  • 5th April 2022The Extra Support Club - with New Guest Chair

  • 7th April 2022: Collaboration Lab Webinar with Industry Case Study

  • 26th April 2022: Complaints Coffee Club with New Guest Chair

May 2022

  • 10th May 2022Virtual Collaboration Conference (Half Day, 09.00 - 14.00) 

  • 19th May 2022Utilities & Community Combined Sector Focus Group: Session 3

  • 26th May 2022: Financial Services Sector Special Focus Group: Session 3
     

June 2022

  • 23rd June 2022: Collaboration Conference - London (In-Person)

Networking Event