Nicola Eaton-Sawford

Customer Experience Ambassador

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Nicola (Nikki) is our Customer Experience Ambassador and a well-known and influential Customer Experience architect who works closely with big brand organisations to disrupt and advance customer experience across sectors.


Her company, Customer Whisperers, was born as a one stop shop customer experience and training house back in 2007. Their work is enjoyed by millions of UK customers and disruptive ambitious across multiple sectors.


Nikki brings challenge, energy and inspiration to Customer Experience. She is recognised for her ability to attune to customers’ current and future needs, shift mindsets and design customer experiences that disrupt markets and delight customers.