Manchester Conference
29th September 2022
BOOKING OPEN
Complimentary for Members | £695 + VAT for Non-Members
Sponsored by
Our Manchester Collaboration Conference takes place on 29th September 2022 at the Pendulum Conference Centre where we will have a full day of learning and sharing across a range of topics that impact organisations across sectors. Themes set to be covered at this conference includes Vulnerability, Complaints Handling, Regulation & Compliance, Business Culture, Inclusion, Equality & Diversity - plus more.
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The day's programme will run through from 09.00 - 17.30, after which we will host a networking drinks reception on-site from 17.30 - 19.30.
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A full agenda will be published shortly.
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Manchester Conference
29th September 2022
The Pendulum Hotel & Conference Centre
Sackville Street, Manchester, M1 3BB
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Day presentation schedule: 09.00 - 17.30
Evening Networking Drinks Reception: 17.30 - 19.30
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Agenda
08.45
Doors open
Registration & Welcome Tea / Coffee / Pastries for Delegates
09.30
Welcome Address
Welcome Address from Mark Bailey & Will Archer, Co-Founders & Directors of Collaboration Network
09.45
Award Presentation
Award Presentation: The Collaboration Award
09.55
Industry Case Study
Case Study: Our Approach to Supporting Vulnerable Customers
Michelle Mather,
Senior Manager, United Utilities
10.40
Industry Case Study
Case Study: Award-Winning Customer Support in Complaints & Vulnerability
Amy Lloyd-Jones,
Senior Operations Manager, Utility Warehouse
11.25
Break
Refreshment Break - Morning Tea/Coffee
11.40
Award Presentation
Award Presentation: Best Approach to Culture & Inclusion
11.50
Industry Case Study
Case Study: Strategic Response to Customer
& Colleague Engagement
David Harrison,
Director of Customer at Atlanta Group
12.35
Regulator Update
Regulator Update: The Latest Insight & Research from the UK Regulators Network
Senior Manager from the UK Regulators Network
13.20
Break
Networking Lunch Break
14.10
Award Presentation
Award Presentation: Best Approach to Complaints
14.20
Workshop
Interactive Workshop: Culture Leadership
Miranda Cain, Director at Elev-8 Performance
15.20
Award Presentation
Award Presentation: Best Approach to Vulnerability
15.30
Break
Refreshment Break - Afternoon Tea/Coffee
15.45
Industry Case Study
Case Study: Colleague Enagement, Remote Working & Driving CX Change
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Ahdhia Ahmed,
CX Engagement Specialist,
Novuna -
Matthew Prince,
Customer Experience Operations Manager, Novuna
16.30
Industry Case Study
Case Study: Governance & Pushing Positive Change
Alicia Jordan,
Governance Partner, The Very Group
17.15
Award Presentation
Award Presentation: Member of the Year 2022
17.25
Close of Day Programme
Final Thoughts | Close of Conference Day Programme
17.30
Networking
Networking Evening Drinks Reception
Speakers
Michelle Mather
United Utilities
Industry Case Study
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Matthew Prince
Novuna
Industry Case Study
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Amy Lloyd-Jones
Utility Warehouse
Industry Case Study
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Ahdhia Ahmed
Novuna
Industry Case Study
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David Harrison
Atlanta Group
Industry Case Study
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Alicia Jordan
The Very Group
Industry Case Study
Miranda Cain
Elev-8 Performance
Interactive
Workshop
TBC
UKRN
Regulatory Update
How to Book?
This conference is open for registration now for both members and non-members of the Collaboration Network
Members
Members of the Collaboration Network are entitled to a complimentary free place at our 2022 Conferences - just let us know if you would like to attend, as places will be issued on a first-come basis.
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Non-Members
Non-Members of the Collaboration Network are able to book a place at the 2022 Manchester Conference for a rate of £695 + VAT per person. This cost includes the full day's agenda, lunch & hospitality and an invitation to the post-event networking drinks reception held on-site. If you would like to enquire about becoming a Member ahead of the conference to take advantage of the complimentary place, get in touch.
* Deposits for places will be refunded back to the card used following successful attendance of the Conference. If you pay the deposit and don't attend, this will not be refunded. Tickets can be re-assigned or transferred should the situation be required. No refunds on tickets will be issued. Our conferences have capped capacity and as such, membership will not guarantee a place once capacity has been reached. Tickets will be allocated on a first-come basis. Complimentary places can only be used at one conference per year, after which Members can attend a second conference using the discounted rate.