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Manchester Conference

29th September 2022

BOOKING OPEN

Complimentary for Members | £695 + VAT for Non-Members

Sponsored by

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Our Manchester Collaboration Conference takes place on 29th September 2022 at the Pendulum Conference Centre where we will have a full day of learning and sharing across a range of topics that impact organisations across sectors. Themes set to be covered at this conference includes Vulnerability, Complaints Handling, Regulation & Compliance, Business Culture, Inclusion, Equality & Diversity - plus more.

The day's programme will run through from 09.00 - 17.30, after which we will host a networking drinks reception on-site from 17.30 - 19.30.

A full agenda will be published shortly.

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Manchester Conference

29th September 2022

The Pendulum Hotel & Conference Centre

Sackville Street, Manchester, M1 3BB

Day presentation schedule: 09.00 - 17.30

Evening Networking Drinks Reception: 17.30 - 19.30

book

Agenda

08.45

Doors open

Registration & Welcome Tea / Coffee / Pastries for Delegates

09.30

Welcome Address

Welcome Address from Mark Bailey & Will Archer, Co-Founders & Directors of Collaboration Network

09.45

Award Presentation

Award Presentation: The Collaboration Award 

09.55

Industry Case Study

Case Study: Our Approach to Supporting Vulnerable Customers

Michelle Mather,

Senior Manager, United Utilities

10.40

Industry Case Study

Case Study: Award-Winning Customer Support in Complaints & Vulnerability

Amy Lloyd-Jones,

Senior Operations Manager, Utility Warehouse

11.25

Break

Refreshment Break - Morning Tea/Coffee

11.40

Award Presentation

Award Presentation: Best Approach to Culture & Inclusion

11.50

Industry Case Study

Case Study: Strategic Response to Customer

& Colleague Engagement

David Harrison,

Director of Customer at Atlanta Group

12.35

Regulator Update

Regulator Update: The Latest Insight & Research from the UK Regulators Network

Senior Manager from the UK Regulators Network

13.20

Break

Networking Lunch Break

14.10

Award Presentation

Award Presentation: Best Approach to Complaints

14.20

Workshop

Interactive Workshop: Culture Leadership

Miranda Cain, Director at Elev-8 Performance

15.20

Award Presentation

Award Presentation: Best Approach to Vulnerability

15.30

Break

Refreshment Break - Afternoon Tea/Coffee

15.45

Industry Case Study

Case Study: Colleague Enagement, Remote Working & Driving CX Change

  • Ahdhia Ahmed,
    CX Engagement Specialist,
    Novuna

  • Matthew Prince,
    Customer Experience Operations Manager, Novuna

16.30

Industry Case Study

Case Study: Governance & Pushing Positive Change

Alicia Jordan,

Governance Partner, The Very Group

17.15

Award Presentation

Award Presentation: Member of the Year 2022

17.25

Close of Day Programme

Final Thoughts | Close of Conference Day Programme

17.30

Networking

Networking Evening Drinks Reception

Speakers

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Michelle Mather

United Utilities

Industry Case Study

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Matthew Prince

Novuna

Industry Case Study

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Amy Lloyd-Jones

Utility Warehouse

Industry Case Study

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Ahdhia Ahmed

Novuna

Industry Case Study

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David Harrison

Atlanta Group

Industry Case Study

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Alicia Jordan

The Very Group

Industry Case Study

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Miranda Cain

Elev-8 Performance

Interactive

Workshop

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TBC

UKRN

Regulatory Update

How to Book?

This conference is open for registration now for both members and non-members of the Collaboration Network

Members

Members of the Collaboration Network are entitled to a complimentary free place at our 2022 Conferences - just let us know if you would like to attend, as places will be issued on a first-come basis.

Non-Members

Non-Members of the Collaboration Network are able to book a place at the 2022 Manchester Conference for a rate of £695 + VAT per person. This cost includes the full day's agenda, lunch & hospitality and an invitation to the post-event networking drinks reception held on-site. If you would like to enquire about becoming a Member ahead of the conference to take advantage of the complimentary place, get in touch.

* Deposits for places will be refunded back to the card used following successful attendance of the Conference. If you pay the deposit and don't attend, this will not be refunded. Tickets can be re-assigned or transferred should the situation be required. No refunds on tickets will be issued. Our conferences have capped capacity and as such, membership will not guarantee a place once capacity has been reached. Tickets will be allocated on a first-come basis. Complimentary places can only be used at one conference per year, after which Members can attend a second conference using the discounted rate. 

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