Image by James Padolsey

London Conference

NEW DATE: 13th July 2022

BOOKING OPEN

Complimentary for Members | £695 + VAT for Non-Members

Sponsored by

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Our London Collaboration Conference takes place on 13th July 2022 at the Law Society, Chancery Lane, where we will have a full day of learning and sharing across a range of topics that impact organisations across sectors. Themes set to be covered at this conference includes Vulnerability, Complaints Handling, Customer Experience, Regulation & Compliance and Inclusion, Equality & Diversity - plus more.

The day's programme will run through from 08.45 - 17.30, after which we will host a networking drinks reception on-site from 17.30 - 19.30. Tea, coffee, water, pastries, biscuits and a buffet lunch are included.

View the Agenda below.

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London Conference

13th July 2022

The Law Society

113 Chancery Lane, London, WC2A 1PL

Day presentation schedule: 08.45 - 17.30

Evening Networking Drinks Reception: 17.30 - 19.00

Agenda

08.45

Registration & Welcome Tea / Coffee / Pastries for Delegates

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09.30

Welcome Address

Mark Bailey,

Director & Co-Founder, Collaboration Network

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09.45

Keynote Talk:

Diversity & Inclusion in the Workplace:

How to Make it Work

Leng Montgomery,

Diversity & Inclusion Leader and TEDx Talker

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10.30

Interactive Workshop:

Creating the Right First Impression

When it Comes to Complaints 

Sarah Lawrence,

CWSL Training

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11.15

Refreshment Break - Morning Tea/Coffee 

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11.30

Industry Case Study:

Different Customers and their Different Needs

Mike Papworth,

Head of Customer Relations,

L&Q Housing Group

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12.15

Industry Case Study:

Debt & Recovery: Supporting Vulnerable Customers

Danny Hillery,

Senior Manager, Nationwide Building Society

David Murphy,

Director, ReachOut

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13.15

Networking Lunch Break 

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13.45

Expert Discussion Panel:

The Cost of Living Crisis

  • Duncan McCombie, Yes Energy Solutions

  • Zoe McLeod, Sustainability First

  • Paula Burnell, Dwr Cymru Welsh Water

  • Vanessa Northam, StepChange

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14.45

Keynote Talk:

Reviewing the Landscape of Customer Service
Andy Eadle,

Former Director of Customer Operations,

Shell Energy

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15.30

Refreshment Break - Afternoon Tea/Coffee

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15.45

Industry Case Study:

Affinity Water - Award-Winning CX Strategy
Transformation

Luke Sambridge,

Head of Business Excellence & Transformation,

Affinity Water

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16.30

Industry Case Study:

Award-Winning Approach to Supporting

Vulnerable Customers

Karen Stewart,

Vulnerable Customer Programme Manager,

Phoenix Group

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17.15

Final Thoughts & Close of Day Programme

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17.30

Post-Event Networking Drinks Reception

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19.00

Close of Conference

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Danny Hillery Circle.png
David Murphy email circle.png
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Zoe McLeod Circle.png
Paula Burnell Circle.png
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Andy Eadle Circle.png
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Karen Stewart Circle.png
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Speakers

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Leng Montgomery

Diversity & Inclusion Leader

Keynote Talk

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Danny Hillery

Nationwide

Industry Case Study

Financial Services

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Duncan McCombie

Yes Energy Solutions

Expert Panel Discussion

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Mike Papworth

L&Q

Industry Case Study

Housing

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David Murphy

ReachOut

Industry Case Study

Financial Services

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Zoe McLeod

Sustainability First

Expert Panel Discussion

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Karen Stewart

Phoenix Group

Industry Case Study

Financial Services

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Andy Eadle

Former Shell Energy

Keynote Talk

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Paula Burnell

Dwr Cymru Welsh Water

Expert Panel Discussion

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Sarah Lawrence

CWSL Training

Interactive

Workshop

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Luke Sambridge

Affinity Water

Industry Case Study

Water

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Vanessa Northam

StepChange

Expert Panel Discussion

 

How to Book?

This conference is open for registration now for both members and non-members of the Collaboration Network

Members

Members of the Collaboration Network are entitled to a complimentary free place at one 2022 Conference and discounted attendance at a second conference. 

Single Member

You are entitled to a complimentary free place at one conference of your choice. You can secure your place at the London Conference using the below link where you will need to pay a £100 deposit which will be refunded back to the card post-event following confirmed attendance. If you would like to attend a second conference, you can secure your place at the discounted ticket rate of £195 + VAT per person.

Corporate Membership

If you have a Corporate Membership with the Collaboration Network you are entitled to 3 x complimentary free places at a conference of your choice. You can secure your place using the below link where you will need to pay a £100 deposit per person which will be refunded back to the card post-event following confirmed attendance of these individuals. If you would like to have additional attendees or attend a second conference, you can secure these places at the discounted ticket rate of £195 + VAT per person.

Non-Members

Non-Members of the Collaboration Network are able to book a place at the 2022 London Conference for a rate of £695 + VAT per person. This cost includes the full day's agenda, lunch & hospitality and an invitation to the post-event networking drinks reception held on-site. If you would like to enquire about becoming a Member ahead of the conference to take advantage of the complimentary place, get in touch.

* Deposits for places will be refunded back to the card used following successful attendance of the Conference. If you pay the deposit and don't attend, this will not be refunded. Tickets can be re-assigned or transferred should the situation be required. No refunds on tickets will be issued. Our conferences have capped capacity and as such, membership will not guarantee a place once capacity has been reached. Tickets will be allocated on a first-come basis. Complimentary places can only be used at one conference per year, after which Members can attend a second conference using the discounted rate.